Who's responsibilty if your credit card is hacked

chattychappy

InsideInsurance wrote: »

It actually depends on what has happened.

Traditionally it is the banks problem BUT if the 3D secure code has been used successfully then it is actually your responsibility to prove its fraud rather than the other way round. Any other form of transaction it is the merchant/ banks responsibility to prove it wasnt fraud

No, it is always the CCs responsibility to prove that you authorised a transaction, whatever they might have you believe (and whatever they might write in the T+Cs). The use of codes might help them, but the onus is still with them.

InsideInsurance

No, that was why there was all the outrage when 3D secure was created because it shifted the onus from the merchant/bank to the customer

Plxply

InsideInsurance wrote: »

No, that was why there was all the outrage when 3D secure was created because it shifted the onus from the merchant/bank to the customer

I haven't seen any evidence of it from the OFT or an Ombudsman report, granted banks will use it to try and prove that you were negligent however I'm sometimes not even asked for my password when using my Lloyds TSB card (it seems to be auto approved by VbV) and it's simple to reset the password for my HSBC password you just need the physical card, my date of birth and my post code all of which you can get if you're determined.

There's certainly been no shift in consumer law, although the banks try to use it as a way to negate liability.

chattychappy

InsideInsurance wrote: »

No, that was why there was all the outrage when 3D secure was created because it shifted the onus from the merchant/bank to the customer

The banks might want you to believe that, but there was no change in the law.

tomsco

InsideInsurance wrote: »

No, that was why there was all the outrage when 3D secure was created because it shifted the onus from the merchant/bank to the customer

Have you ever looked at the password reset on 3D secure. It's not the hardest questions.