Who's responsibilty if your credit card is hacked

cherilady

Hi,

I am just wondering should your credit / debit card been hacked, who's responsibility it is? As in to pay off that purchase?

callum9999

cherilady wrote: »

Hi,

I am just wondering should your credit / debit card been hacked, who's responsibility it is? As in to pay off that purchase?

Unless they can demonstrate it's your fault (e.g. you gave your details to someone) then the bank will be responsible.

coldhandoff

What do you mean by 'hacked'?

cherilady

I recently received lots of email as if someone is trying to 'hack' into my email account.
From this, I am getting a little paranoid if how easy it is for someone to steal your credit card data and misused it. I do online banking and also do online purchases from reputable sites.

Let say, you gave your card details over the phone for a take away order. They have all the details and they've misused it...so who responsible it is as in technically, you did gave your card details away....

cherilady

coldhandoff wrote: »

What do you mean by 'hacked'?

As in someone stole your card details and uses it..

callum9999

cherilady wrote: »

I recently received lots of email as if someone is trying to 'hack' into my email account.
From this, I am getting a little paranoid if how easy it is for someone to steal your credit card data and misused it. I do online banking and also do online purchases from reputable sites.

Let say, you gave your card details over the phone for a take away order. They have all the details and they've misused it...so who responsible it is as in technically, you did gave your card details away....

By give away I meant literally just give away. Telling an established business your credit card details for the purpose of purchasing from them is a reasonable thing to do (though I personally would be concerned if they wanted the details over the phone - so would only order from somewhere I trust).

yangptangkipperbang

cherilady wrote: »

I recently received lots of email as if someone is trying to 'hack' into my email account.
From this, I am getting a little paranoid if how easy it is for someone to steal your credit card data and misused it.

If someone "misuses" your credit card - it isn't your problem. As long as you didn't aid someone in that misuse - such as writing your PIN on the card (Yes, lots of people do !!) then losing it, you have NO liability.

Without your PIN it is difficult to do a fraudulent face to face transaction; if you buy by mail/email the seller should check that the delivery address is the registered address of the card holder.

The main thing to remember: If someone fraudulently uses your credit card - IT ISN'T your money that they have spent !!!! Tell the card issuer and let them sort it out.

InsideInsurance

It actually depends on what has happened.

Traditionally it is the banks problem BUT if the 3D secure code has been used successfully then it is actually your responsibility to prove its fraud rather than the other way round. Any other form of transaction it is the merchant/ banks responsibility to prove it wasnt fraud

cherilady

[QUOTE=

Without your PIN it is difficult to do a fraudulent face to face transaction; if you buy by mail/email the seller should check that the delivery address is the registered address of the card holder.
[/QUOTE]



When we order food take away, to be delivered and pay by card over the phone..We give out our card numbr, expiry and the 3 digit no at the back of your card. You only need that to do certain internet transaction, dont you? Now that you said the above, its a relief to know that they do tele the delivery address with the registered address

camuk81

yangptangkipperbang wrote: »

If someone "misuses" your credit card - it isn't your problem. As long as you didn't aid someone in that misuse - such as writing your PIN on the card (Yes, lots of people do !!) then losing it, you have NO liability.

Without your PIN it is difficult to do a fraudulent face to face transaction; if you buy by mail/email the seller should check that the delivery address is the registered address of the card holder.

Can I just remind everyone there are still cards which don't have to have pins and think of the poor people who can't enter a pin i.e. a physical disability.

Having worked at a bank for 5 years the rule of fraud from this bank are:

Check you always have your card
Don't write down your pin
Always check your statements

Having been there a while I have seen cards being fraudulently used after being lost in the post, swiped at dodgy petrol stations, cloned from unsecured websites. The key thing is be vigilant if you aren't sure question it.

having said that it used be quite "interesting" when customers queried odd transactions on their visa and you had to tell them the retailer was classed as an adult website provider

camuk81

cherilady wrote: »

Hi,

I am just wondering should your credit / debit card been hacked, who's responsibility it is? As in to pay off that purchase?

Only ever seen once case where the bank in question expected the customer to contribute toward fraud and that was because they lost their card and didn't tell the bank for 3 weeks in which a lot of money had gone out the account