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itison - voucher site -

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I am currently having a dispute with 'itison' .....I purchased a 2 night stay in Creiff Hydro Scotland some weeks ago, the validity was limited by dates available by the hotel itself. Once booked there was no refund policy, so it was imperative that I got the dated I was available to go before booking the hotel. I tried to book 2 night end June some 4 and a half weeks in advance. The hotel tells me they have no availability, my only option, given the validity expires 30th June, was to request a refund. I am being told by itison that because the hotel has availability on 17th June for 2 nights I cannot get a refund......I cannot go on these dates. Itison tells me they will keep my money. WHAT A WAY TO MAKE PROFIT. Bear in mind there was only 2 dates in June where I could use the 2 night option.

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  • squeaky
    squeaky Posts: 14,129 Forumite
    10,000 Posts Combo Breaker
    Hiya :)

    Are you asking for some advice? Or simply posting a warning?
    Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.
    Never ascribe to malice that which is adequately explained by incompetence.
    DTFAC: Y.T.D = £5.20 Apr £0.50
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