My New Car is not arriving as it was sold - advice please?

photome

maninthestreet wrote: »

Surely the copy of the order form you were given lists the specific model, trim level, and any factory-ft optional extras?
The Antara Exclusiv FWD does not have either CC or parking sensors fitted as standard - it's the AWD that has those.[/QUOTE]


OP has there been a mix up between the 2 models

Horseunderwater

Jodi wrote: »

Evening all,

I have bought a brand new Vauxhall Antara Deisel Exclusiv Front Wheel Drive model which I have signed a credit agreeement for and is due to arrive 8th June.

Before placing the order I asked if my order would have front/rear parking sensors and cruise control (the biggest selling points for me) and was told via e-mail the car would be identical as the demonstrator car which had this and more.

The issue I face is it seems it only has rear parking sensors and does not include cruise control. I put this to the Vauxhall garage yesterday in an e-mail and phoned the sales woman I am dealing with today.

She said she wasnt sure and couldnt confirm until the car arrived (do they not get an itemised list when a car is ordered). Where do I stand, what can I do and what should I do?

On my credit agreement it says I have 14 days to cancel so can anyone offer me advice?

Appreciate it!

Back in the days when I did buy new(not done so for well over 15 years now), the rule of thumb used to be see what the car you want has as standard first and if you add certain optional extras to that car is it cheaper than the next model up that includes those extra's as standard. It may be for example that you want a certain colourway that only comes in the more basic model - so asking for say one of the extra's as freebie (discount) might make them do a deal as the economy at present is rather flat. So firstly look at price list etc and do a comparison. Then find out what you ordered and go from there. If you ordered extra's then that car should have them fitted at factory - simples.