Got a faulty JVC camcorder? See if it qualifies for free repair even without warranty

lourhys

So happy!!! thanks MSE people. My JVC camcorder is back and fixed....very very happy. MSE rocks

Nick1984_2

I got my GR-D30 in the USA in 2004, rung JVC today and explaned what had happened they are picking it up on monday.

No reciept and it didnt seem to matter that it is from the USA

3dmuses

I have two JVC HD 10s and both have already been to be repaird. They have light and very careful use. When they came back they had new firmware and features that really enhanced my love for the cams. I will see if JVC will revisit the repair as they are both doing exactly what they did, "Lenscap"! I'll report!

GB-)

BigAde

I got my JVC camcorder fixed in this way. While they fixed the original fault, it came back with a new fault that it never had before - tape playback keeps jumping: plays okay for 5 secs and then the picture jumps/freezes and the sound jitters, then plays okay for another few secs and repeats. Makes it pretty much unusable. Don't fancy my chances in trying to prove that this is a new fault caused by them though.

happymummy24-7

YEY so glad i noticed this post....although abit past the deadline-thats just soooo me!!-i contacted jvc as i have the same problem. As im in Northern Ireland i was told i had to write to JVC Ireland and they would sort it out for me....so fingers crossed! I really thought it was something i had done and their was no way we could afford a new one!! It is breaking my heart missing all the occasions with the kids!
Incase anyone else needs the Ireland address:
JVC house
Carriglea Industrial Estate
Naas Road
Dublin 12

Thanks again :money:

trevorsdad

I have a a JVC GZ-MC500EK which has this fault; it is not listed on the JVC website. I wrote to JVC and they responded by saying it does not have this fault and therefore they will not repair the camcorder.

I wonder if there are other owners of this model which has this fault who have been palmed off by JVC?

Fungus_the_Mushroom

We brought our camcorder (JVC GR-D53AG) in December 2004 in Florida. Not used it for years, tried it out yesterday and it has the lens cap/ CCD error. Found this thread, didn't hold out much hope, but called JVC anyway. They're collecting next Tuesday for a FOC repair! :T All they asked for was model no, serial no and where you purchased it - didn't ask for a receipt (even though by some miracle I had actually found it).

All I can say is I'm amazed (and very very pleased!) with JVCs customer service, specially on a (albeit not used much) six year old unit. :j Also thanks to the other posters on here for the heads up!

AttilaDaPenguin

Called JVC ( ph: 02082087654) to ask about repairs to my camcorder as outlined in this forum. I spoke with the tech (Gary) who knew exactly what I was talking about and has arranged for the free repair of the camera out of warranty. Well done JVC for no hassel.:j

zoranrataj2000

Called JVC ( ph: 02082087654) to ask..........

Is this number in UK?
Thanks.