Phone deleted - Halifax and Lloyds

flergalwit

A slightly weird thing happened.

I have accounts with Halifax and with Lloyds. When setting up a payment to a new person, it authenticates by phone (not by card reader, like e.g. Natwest and Nationwide).

I've done this before with both accounts, and indeed the payees I added are still there.

The other day I tried to add a new payee to Lloyds and to my surprise it said it had no contact number on record for me. No big deal though. Presumably some kind of glitch.

So I went to Halifax and it said the same thing! Huh??

I have not changed my phone number and I don't remember deleting it from the settings in either of these accounts.

Any possible explanation for this? If this had happened once I could handle it, just as some random glitch, but happening with two different banks at about the same time??

MoneySaverLog

It happened to me once before with Lloyds, in the end I just went in and added them again but had to wait a week for the numbers to become active.

flergalwit

MoneySaverLog wrote: »

It happened to me once before with Lloyds, in the end I just went in and added them again but had to wait a week for the numbers to become active.

Same here.

I see that Halifax and Lloyds use a similar online banking interface and indeed Halifax is actually part of the Lloyds group. Still seems odd that it happened at the same time (or very close) with both. Did it happen to anyone else just recently?

matthewhart102

Happened to me with halifax I don't want to wait a week to transfering money

flergalwit

Random thought - is it possible that the phone numbers expire after a certain period?

MoneySaverLog

flergalwit wrote: »

Same here.

I see that Halifax and Lloyds use a similar online banking interface and indeed Halifax is actually part of the Lloyds group. Still seems odd that it happened at the same time (or very close) with both. Did it happen to anyone else just recently?

Though Halifax and Lloyds TSB use the same internet banking software the two are independent. Much like we both use outlook but I can only see my emails but you cannot see mine and vice versa.

MoneySaverLog

matthewhart102 wrote: »

Happened to me with halifax I don't want to wait a week to transfering money

Think it's only when you set up a new SO or Faster Payment. Your existing payments still go and don't need telephone authorisation as they have already been set up.

matthewhart102

Yep but recently upgrades my easycash to current which had all the payees which got deleted in the process so have to readd them

Joe_Bloggs

Just a thought but could this be due to some cookie handling issue ?
J_B.

MoneySaverLog

Joe_Bloggs wrote: »

Just a thought but could this be due to some cookie handling issue ?
J_B.

Nope it's a database issue, clearing cookies won't affect your details held at the bank.

jonesMUFCforever

Could it be that somebody from either Lloyds or Halifax has tried to contact you - and for some reason either the number was unobtainable or did not connect and the bank simply deleted them?