Closed as i updated.Vodafone tarrif not what i agreed.

milessmiles

Salesman offered me 300 mins, but i am being charged a fortune when i go over a 100 mins. Last 3 bills average£43 before bills averaged £18. Wife ill last 3 months. Hence only now come to light am being overcharged. Jenny from voda WRT135 team emailed me 21/5 to resolve the problem she offered to put me on a£20.50 contract with no compensation or any good will offer. I replied via email asking her to check with the salesman, i gave her his number. I offered to compromise.
Tuesday 22/5 Heidi from voda wrt135 phoned. Unfortunately i was in a meeting so she emailed me and asked when i would be free to talk. I said thusday onwards ie, not wednesday. Heidi phoned me twice wednesday. Then emailed me offering me £30 as a final resolution. Out of desperation or depression i said i would accept £50 and a move to £20.50 300 min tarrif which would leave me out of pocket and unhappy. Bear in mind i have had a lot of wasted time with vodafones dreadful customer services. Also i was a personal customer and they changed me to a business account, i dont now why. You cant use My Vodafone if business account. I dont use a computer just a smartphone and its not easy to navigate the vodafone business website. APOLOGIES TO ALL FOR GETTING ANGRY AND FRUSTRATED AND FOR BOREING YOU. strange thread though. Unhappy vodafone customer.

milessmiles

Sorry. Meant to say Strange the thread closed.
Obviously still no resolution with vodafone. No they dont have a transcript of the salesmans offer which was to have matched but not bettered another companies deal

Buzby

The rules are different for consumer and business contracts, and for obvious reasons, businesses would not be happy if all their staff members could modify and change their services without authority.

That said, it should come as no surprise irrespective of what you are buying, if there is just a telephone call, it is just your recollection of the call, and it is easy to be misled because you misunderstand the offer - so kist as firms record their calls, you need to do the same to protect yourself. Without this, you are leaving yourself open to misinterpretation and consumers NEED to ensure they have corroboration of agreements made over the phone.

milessmiles

Yes. Any response from vodafone via wrt or customer services is pointless via phone. Only email or letters will do. I had told the saleman i was leaving vodafone and iwas going to accept oranges deal. The salesman phoned me back 20 seconds later and offered me 300mins a phone 500 texts 500mb. I accepted. I trusted vodafone as i have been with them many years and many phones. Customer history clearly counts for nothing with vodafone. In future i will allways get written confirmation. Pretty poor though and customer service poor.