iPhone fault- what are my rights?

millkins

In July 2010 I took out an 18 month contract with Vodafone for the iPhone 4. The contract ended earlier this year and I had the phone unlocked and bought a SIM only deal from tesco (£12.50/month instead of £41!). Recently, the "lock" button has almost stopped working. Vodafone said that there was a limited 1 year warranty so I'm no longer covered but I dispute this on the basis that mobile phone providers sell the phone with a 24 month contract so surely they expect the phone to last at least that long!

What do you think? Any advice?

Thanks for reading...

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OneADay

You didn't take a 24 month contract but an 18 month one which is finished - so get over it.
Take it to Apple store, might get lucky and get a free repair.

sc1_2

Take it to an Apple store along with the original purchase receipt/copy of contract and see what they say.

grumbler

millkins wrote: »

what are my rights?

You have a right to sue Voda under the Sale of the Goods Act. However, the onus lies on you to prove that it is a manufacturer's fault, not wear/damage (or that it is not fit for purpose).
Consumer Rights

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:mad::money::mad::money::mad::money::mad::money:

Am I the only one finding this extremely annoying?

millkins

Thanks for your responses. It seems to be a known issue so Apple can't reasonably deny it. I'll try calling them and see what luck I have...

drbesty

You can get the power button repaired for about £30, I'd go down that route

millkins

drbesty wrote: »

You can get the power button repaired for about £30, I'd go down that route

Really? Where from?

chanz4

Also how did you get it unlocked, as if not via official channels you void your warranty

drbesty

millkins wrote: »

Really? Where from?

Google iPhone repair

millkins

Vodafone unlocked it for me but they have since told me that this still voids the warranty which is quite annoying.

millkins

Thanks drbesty.