Consumer rights and wigs

Hintza

Can the wig not be styled by her hairdresser?

CoolHotCold

bcl999 wrote: »

Never knew that. So do they do it to protect themselves then rather than the buyer e.g. if someone goes back with something they ask for receipt to prove they sold it?

They just aren't legally required to provide any receipts.

bcl999

CoolHotCold wrote: »

They just aren't legally required to provide any receipts.

I've been doing some research on this since your earlier post.

It seems that if VAT is charged, then there is the legal requirement to issue a VAT receipt.

unholyangel

bcl999 wrote: »

I've been doing some research on this since your earlier post.

It seems that if VAT is charged, then there is the legal requirement to issue a VAT receipt.

http://www.advicenow.org.uk/myths-shops-would-have-you-believe,10005,PL.html

"We can't do anything without a receipt".

There is no legal obligation for shops to even give you a receipt, let alone for you to keep it. Shops should accept any proof of purchase, like a bank statement or credit card bill (if you paid by credit or debit card). If you paid in cash and have not kept the receipt, you may have difficulty proving that you bought the item.

Shops cannot demand that proof of purchase be a receipt (for statutory rights under SOGA for example - this doesnt cover their own policy as obviously....they can make the terms to suit themselves) because there is no legal obligation to give a receipt.

Theoretically, "proof of purchase" could be an eyewitness.

arcon5

bcl999 wrote: »

I've been doing some research on this since your earlier post.

It seems that if VAT is charged, then there is the legal requirement to issue a VAT receipt.

Only if you as a customer are VAT registered are they required to issue a receipt, according to the HMRC website.

philholly1

Thanks for all your comments and time and yes my dad could be more tactful..to say the least. Hope she will perserve with it but he said there was something about it not quite fitting right, even though it had been fit by the hairdresser she bought it from.

Ultimately it is different to what people are used to, especially family, but I have not seen it but I am just annoyed with the shop and this is the first purchase for my mum so just feel the sales girl should have highlighted that it could not be returned if she leaves the shop wearing it. Maybe naive or common sense but just tryign to help my mum, irrespective of whose to blame....who wouldn't.

thank again.

arcon5

Why would a shop warn her she can't return it and potentially loose a sale? Business owners are trying to make a profit.

James_Lahey

heretolearn wrote: »

Well clearly your mum and her friend think it does, so why is your dad making her feel bad about something she probably already feels quite rotten about needing anyway? He probably didn't mean to be nasty but you know him better than us, but it was very unkind of him.

Do you like my new haircut/wig = YES I love it
Does this make me look fat = NO you look fantastic

Learn how to be a man!

mountainofdebt

Sorry but I think you're being angry with the wrong person here.

No doubt your mum felt rotten enough about her hair to consider one in the first place.

Unless you've seen it and it is totally hideous (and if it is I would be having a word with her friend !) I would be having more than one word with your dad !!

McKneff

Get her to the hairdressers and explain, a good hairdresser will style it to suit her.