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Late payment fee?? On visa card

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  • YorkshireBoy
    YorkshireBoy Posts: 31,541 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    she struggled to get a proper explanation from the call centre(India) of why a payment can show the same date as the statement and not be accounted for against the min pay by date.
    Credits to the acccount are processed at the start of the working day.

    Statements are closed off at the end of the working day, almost 24 hours later.

    I'd have thought their staff should have been trained in this very basic accounting procedure, at least from an 'explaining to the customer' angle?
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