Trainline refund, not hopeful

beth.stephenson2009

You would of saved yourself a lot of bother if you just brought them on the day, they are not all that much more expensive and you could of thrown £65 away here- I doubt they will refund. It isn't their problem.

Lesson learnt.

I use the trainline all the time when we are going to London- I wouldn't dream of using it for a trips in a day or twos time, but the tickets always arrive within 2 days.

NBLondon

croesoswallt wrote: »

The Indian call center worker tells me that the tickets were delivered at 1412

. So if they were delivered by Special Delivery - somebody must have signed for them. It wasn't you since you were already on the way to the station.

If the trainline T&C say they will be sent by Special Delivery for 1pm then I think you've got a case for pursuing them and they in turn claim from Royal Mail.

LittleMrsThrifty

The problem seems to be that the website allowed you to select a delivery option which would not guarantee your tickets arrived in time. If ordering tickets the evening before they should only allow station collection. This is the line I would pursue with them.

wealdroam

LittleMrsThrifty wrote: »

The problem seems to be that the website allowed you to select a delivery option which would not guarantee your tickets arrived in time. If ordering tickets the evening before they should only allow station collection. This is the line I would pursue with them.

Ordered Monday evening.
They should arrive by 1pm Wednesday, shouldn't they?

Quentin

MarkyMarkD wrote: »

There's no point contacting Royal Mail. It is the Trainline who had the contract with them, not you.

As they didn't deliver the tickets by the agreed timescale (presuming you live in a part of the UK where the 1300 deliver timescale applies) they should refund the cost of the replacement tickets - not just the amount you paid them, as presumably your replacement tickets were more expensive.
.

Royal Mail don't compensate you if they fail to deliver on time! To get consequential loss compensation, the sender has to take out extra cover on top of the special delivery cost.

The best that can happen (assuming the OP lives somewhere that RM guarantee to deliver special del by 13.00) is that trainline get the cost of the special delivery refunded, and in turn pass that on to the OP.

custardy

NBLondon wrote: »

. So if they were delivered by Special Delivery - somebody must have signed for them. It wasn't you since you were already on the way to the station.

If the trainline T&C say they will be sent by Special Delivery for 1pm then I think you've got a case for pursuing them and they in turn claim from Royal Mail.

The OP could pursue a postage refund from RM (though eaiser if Trainline simple refunded them)
RM wont pay out anymore than that, without consequential loss cover.

System

The trainline site says 2 working days. Regardless of RM saying deliver by 1PM, your contract with trainline allows a delivery up to 5PM on the second working day (Wednesday) as meeting their target which it did.

If RM didn't deliver by 1PM then that is a problem for Trainline to sort out with RM. However, Trainline met their contractual obligation to the customer by delivering the tickets within the timescale stated.

E_Private_Detective

It does sound that they might not be at fault in this case.

I stopped using them when they failed to deliver tickets on a journey previously.

They were adamant that the tickets had been sent out but were not received by myself. It took me over three hours to sort this out the night before the journey and then a further two hours on the day. The CS was very poor throughout. I did eventually get a refund in that case however also the tickets did indeed arrive around a week later, it seems their printing machine was not fully working and all that had been printed on the envelope was a name and a partial address.

yorkie2

Will you be making this journey again? If so, what is the journey?

beth.stephenson2009

Dont slanderise the trainline all over this forum, if used sensibly its a reliable service. If im travelling 2/3/4 upto a weeks time I would buy my tickets on the day...you run a lot of risks otherwise- tickets go missing, and RM can be as useful as a chocolate teapot.