Can seller refuse to complete sale to buyer?

spor7y

Hi

I'm just wondering if a seller can refuse to complete a sale with a buyer because the winning price is too low?
I successfuly won a coat on ebay today for 15.47 (starting price was a tenner) but the seller says in their listing they want 40 pounds for the coat and not 'silly money'.
I have paid for the coat via paypal and now await with baited breath!!
My understanding is if a buyer wants a minimum price they should either set a reserve, or set the starting price at what they are willing to let the goods go for, or am I wrong?
I really like the coat and I will be severly p**ed off is she pulls out because it went too 'cheaply'.
What's Ebay stance on this?

Thanks

stavros_2

Quite simply... ebay will say they have to sell you the coat ...although they will probably give you some excuse about "losing" it. Might be worth watching to see if they put it up again and then telling ebay

http://pages.ebay.co.uk/help/policies/non-selling-seller.html

ViJay_3

Now that the sale has been completed, you and the seller have a contract with each other. Therefore they are contractually obliged to fulfil their end of the contract, as you have fulfilled your committment. The seller should be aware of this as Ebay makes it clear that sale is a legally binding contract. I would suggest reporting their actions to Ebay.

You are definitely in the right and if you want the coat and have already paid for it, you should get it!

soolin

Unfortunately no one can physically force the seller to send you the coat. Your only recourse if he doesn't send it to you is to report him as a non performing seller and leave him a negative.

If he returns your money and refuses to sell at your winning price then send that email to ebay. If he doesn't refund your money and you don't get the coat within 8 days then automatically start the chargeback anyway to protect your money.

Soo

spor7y

Hi All
Surprise surprise, she has emailed me to say she will refund my money because the coat didn't fetch enough money.
What do I do next?
i still have the email on file.

stavros_2

http://pages.ebay.co.uk/help/contact_inline/report_problem.html

spor7y

Hi thanks
I have reported her, now awaiting Ebay's slow response to my problem.
I can't believe the cheek of her.
I was going to ask her why the hell did she start the auction at a tenner if she wanted 40 pounds for it, but I thought I'll let her think she's got away with it.
She obviously started at a lower price to avoid higher listing fees (Which may well annoy Ebay).
I'll keep all posted, thanks for your help guys.

ViJay_3

Al_Mac wrote:

It think you should complain to EBAY, just for them not following guidlelines.

:beer:

Definitely. I think there may be a chance to force her to hand over the coat. After all, if she was unhappy with the price the coat was selling at, she could have withdrawn the item from sale before the auction ended. By accepting your money she has almost completed the contract.

If you're not happy with having a refund, then make a hullabaloo with Ebay.
I think this is well out of order. Some nasty feedback should be left as well.

spor7y

I will, I'll make up noise.
But if I leave neg for her, she'll probably do so in retaliation.
She probably thought she'd be influxed with bids in the last 12 hours.
Unfortunately her listed ended at 10am in the morning, not in the peak evening hours. As a 'Powerseller' you'd think she's know better.
I'm gonna fight to the bitter end!!!

soolin

One other thing to watch for, she may trying claiming her FVFs back by filing a mutual non sale, don't let her do that. At least make her shell out for her listing and her final fees.

ALso put her on watch, and if she relists report that to ebay in support of your complaint as well. Persevere with ebay, report her for every single violation you can find.

Soo

Tojo_Ralph

Personally.... I would pursue this one to the hilt, and given that they are a power seller (as if that means anything), you should fire off a well worded email explaining their "oversight", and hope to force their hand with knowledge. Their listings appear to show a lack of this. :rolleyes:

Detail the route you intend taking, keep it clear and concise and business like, with thickly veiled threats, presented as "concerns" should they not complete the deal, such as "I am aware of the negative affect my actions will have, and their impact on your current status as a power seller, however, hopefully you will appreciate my position, and I will receive the coat in a timely manner..... etc, etc".