T-Mobile £6 off your bill offer

Gromitt

My T-Mobile 24 month contract has expired. It was £10/month, with a £2.50/month 'loyalty discount'. With price increases and vat hikes, it now £8.03 per month including VAT.

I've just been offered a new phone, different plan, or stick with your existing plan for £6/month off. The last one seems interesting, but I can't believe they are actually going to knock £6/month off, changing it from £6.69 (ex VAT) to £0.69 (ex vat).

There's got to be a catch somewhere, right? Anyone know?

If I accept and find out its actually "Upto £6 off", can I have them for misleading advertising? There was no asterisk or small text that I could see, unless its in the same colour as the background!

grumbler

Are you on a business contract that you count everything excluding VAT and think that £6 doesn't include VAT?
Also, "£6 off" doesn't necessarily mean "extra £6 off". It can be instead of £2.50.

Anyway, just ask them to send you the offer by a e-mail and don't agree to anything over a phone unless you want to spend the next year complaining.

latecomer

As grumbler said - get it in writing. Then if you need a new phone just buy one outright.

Stuart_W

Get it explicitly in writing.

Orange have already tried to verbally offer me £5/month off my tariff (which is actually £5/month (well, £5.21/month now) several times. Don't for one minute believe such deals would have been honoured.

You'll probably find the £6 off is in fact £6 off the full tariff price, not the price you pay, or something like that.

redux

Was this the network itself, in a call started by you, or could it be one of those chancer dealers ringing up at random, using a list of rough times of number batch allocations?