When to start" item not received"

mom23

Hi
Is it 7 or 10 days
Won and paid for item on 1st march.
Have emailed seller with no response.

TIA

pennylane99

seller has 7 days to send item out....

TKPeters

pennylane99 wrote: »

seller has 7 days to send item out....

No, Sellers have upto 30 days to send the item, depending on the terms of the listing.

We always state to allow 10 working days for dispatch & 1-3 for delivery with RM

Have you contacted the seller?

pennylane99

TKPeters wrote: »

No, Sellers have upto 30 days to send the item, depending on the terms of the listing.

We always state to allow 10 working days for dispatch & 1-3 for delivery with RM

Have you contacted the seller?

if item is not posted within 7 days the seller is not covered by the seller protection policy

mom23

Have tried to contact seller but with no joy.
Am feeling a little:o as they are a very newbie with fb from one buyer,the others being sellers (but everyone has to start somwhere!)
Am feeling a little concerned as he has received no FB from any buyers from auctions won 27th feb untill 3rd march:eek:
I expected delivery to take a little while as i should imagine due to the size of item it would be sent parcel post.

TKPeters

pennylane99 wrote: »

if item is not posted within 7 days the seller is not covered by the seller protection policy

Where not talking about Paypal's SPP,
where talking about the maximum allowed time for dispatch with eBay which is 30 days (pre-sales)

mom23 wrote: »

Have tried to contact seller but with no joy.
Am feeling a little:o as they are a very newbie with fb from one buyer,the others being sellers (but everyone has to start somwhere!)
Am feeling a little concerned as he has received no FB from any buyers from auctions won 27th feb untill 3rd march:eek:
I expected delivery to take a little while as i should imagine due to the size of item it would be sent parcel post.

I would pull their details from eBay & try & phone them.
If you dont get any response file a INR claim with Paypal, but if the seller has pulled the funds into their bank account, you wont get a penny back.

pennylane99

mom23 wrote: »

Have tried to contact seller but with no joy.
Am feeling a little:o as they are a very newbie with fb from one buyer,the others being sellers (but everyone has to start somwhere!)
Am feeling a little concerned as he has received no FB from any buyers from auctions won 27th feb untill 3rd march:eek:
I expected delivery to take a little while as i should imagine due to the size of item it would be sent parcel post.

I would open a dispute through Paypal, it may stir the seller into doing something....

pennylane99

TKPeters wrote: »

Where not talking about Paypal's SPP,
where talking about the maximum allowed time for dispatch with eBay which is 30 days (pre-sales)



I would pull their details from eBay & try & phone them.
If you dont get any response file a INR claim with Paypal, but if the seller has pulled the funds into their bank account, you wont get a penny back.

they will, if paypal sides with the buyer, as they mostly do...buyer gets the refund and sellers paypal account goes into a minus....

then they often start chasing the seller with debt collectors

TKPeters

pennylane99 wrote: »

they will, buyer gets the refund and sellers paypal account goes into a minus....

then they often start chasing the seller with debt collectors

Paypal must have changed the system, as I have been waiting for £600 of a £800 claim as paypal only paid a partial payment from a claim that was 2 yrs ago.
They said once the seller places more funds in the account I would get it until I was fully paid as the seller had withdrawn the funds to his bank account.

I ended up taking it to small claims court & won by default but still waiting to receive a penny

frivolous_fay

TKPeters wrote: »

Paypal must have changed the system, as I have been waiting for £600 of a £800 claim as paypal only paid a partial payment from a claim that was 2 yrs ago.
They said once the seller places more funds in the account I would get it until I was fully paid as the seller had withdrawn the funds to his bank account.

I ended up taking it to small claims court & won by default but still waiting to receive a penny

I think they always say this, but I've never heard of it actually happening.

The best thing to do if paypal can't get a full refund from the seller is speak to your credit card supplier.

mom23

I did back the payment with cc as it was for over 50.00
Is it the done thing do you think to contact one of the members who also won one of there items to see if they have had contact ?

This seller has no more items for sale so there is a good chance they have cleared out there acc:mad: