Sky CLI Charges

spike7451

prowla wrote: »

The requirement to be connected only applies to the 1st year of service, right?

Only for single boxes unless you pay the no phone line install subsidy, (was £25 one off payment) multi room set ups MUST be connected to the same landline for as long as the multi room subscription is running.

skyinsider

prowla wrote: »

The requirement to be connected only applies to the 1st year of service, right?

No. If you have multi-room you must have both boxes connected to the same telephone line at all times - this is to prove that both subscriptions are in the same home.

A common mistake is that people ensure their second (or multi-room) box is connected and they remove the connection to the primary box.

Personally, I don't understand peoples reluctance to keep their boxes connected - all the call back does is supply sky with purchase information, and if signed up for it, general viewing habits.

Gavin1983

SkyMan wrote: »

Hi, I would be interested to know how you got on with getting your refund?

I work for sky customer services and deal with customers with CLI charges on a regular basis. As far as I am aware, under no circumstances do you get the refund. We always offer 2 months worth of the charges once the problem is resolved.

I don't necessarily agree with the charges, but by using the sky service you agree to the terms that sky impose. Although it is not your FAULT that the phone lines were not connected, it is still your responsibility as the account holder. Sky expect a callback from each of your boxes each month. They will send a letter 33 days after a callback is missed to let you know that there is a problem, then again 33 days after that, and one more after a further 33 days (the 99th day is when they will start charging you the full price for the second box).

All of these letters are stored electronically on your account, and is available to view for an advisor, who can also re-issue the letter to you (an exact copy of the original).

I've had several customers who have told me that they would be contacting customer relations to get a full refund, and when I check back on their account after a couple of weeks - I can see a copy of the letter they have sent in, and a copy of the reply. And the reply has always been a copy of the terms and conditions with a refusal of a refund.

I personally don't know how people can go for months, even years with anywhere from an extra £10 to an extra £42.75 being taken from their account PER EXTRA BOX per month. I would notice if 50p was taken from my account. I always assume that if £1000s can be taken from your account before you notice, then you don't miss the money. Just a personal opinion mind you.

But yeah, I'd like to know how you got on, if you find the time.

Thanks

Just a quick Update. Sky's Legal Team today have sent me an email Offering a Full Refund and Settlement of all CLI Charges overpaid by myself since April 2011 (£751.17p).

After Persuing SKY through the Small Claims Court and after 2 Visits from a Sky Engineer they have finally decided to offer me the Settlement.

Just shows you what happens if you fight and are willing to go all the way I suppose.

I actually thought this would go to Court as the Last Documents were submitted to the Court last week and from these Documents a Hearing Date was to be set.

I'll not Hold my Breath until the Money is actually in my account However!!

Happy Days and thanks for all the Advice!!

Kurtis_Blue

:T Thought so.

brewerdave

Great news - hope you get the money soon!
Must admit when I read your original post, I couldn't imagine how anyone could miss £700+ of unbudgetted expenditure - but I had sympathy with your case,as for my original installation the cable fitter didn't want to run a telephone cable from the phone point - he was going to use my extension cable across the lounge floor as a temporary measure until I dug out my Sky letters!!