B&Q ordering system - rubbish

Bogof_Babe

We ordered some B&Q own brand paint on 2nd May, and they promised to give us a call when it came in. We heard nothing so went back in on Monday 14th.

Checks system... nope, not come in yet.

When is it expected? Sorry, we can't tell, they just send it whenever.

Can you phone and ask, only we're waiting for this paint? No, sorry we're not allowed to phone them to chase orders up.

This is ridiculous. You'd think in a recession they'd be falling over themselves to fulfil customer orders. Although as we've already paid for it maybe they don't even care now. :mad:

Lube

There click and reserve system is also a joke, they do not always reserve items it entirely depends on the staff

pulliptears

Lube wrote: »

There click and reserve system is also a joke, they do not always reserve items it entirely depends on the staff

Its more to do with B&Q's Stock system. Their stock updates at midnight, so for example:

midnight last night they had 2 tins of green paint.

Mrs Jenkins calls in at 9am and buys both tins. The stock list has changed, but until midnight tonight that wont be recorded because they only update once a day.

You decided to reserve some green paint at 11am and according to their stock lists they had 2 tins at midnight so it lets you reserve them. It doesn't recognise that Mrs Jenkins has bought them because that information hasn't yet updated.

You then either go to store and find its out of stock, or, moreoften than not get a phone call apologising.

Its an odd system that doesn't really work very well.

phill99

I run a property maintenance company and fit bathrooms. Just finished a bathroom for a customer who ordered the suite etc from B & Q. They ordered it mid February and it gets delivered early May. How can a company that large take 10 weeks to deliver, when I can order off the web and get 24 or 48 hour delivery.

Plus the salesman sold them over £700 of stiff they didn't need. The floor area was 2.5 squared metres but my customer was sold 6 square metres and that is by the guy that came out and measured up. Outrageous behaviour from this disgraceful company.

Bogof_Babe

Also we've noticed a lot of their stuff works out dearer than Homebase even after the 10% over-60s (Wednesdays) discount.

dickydonkin

phill99 wrote: »

I run a property maintenance company and fit bathrooms. Just finished a bathroom for a customer who ordered the suite etc from B & Q. They ordered it mid February and it gets delivered early May. How can a company that large take 10 weeks to deliver, when I can order off the web and get 24 or 48 hour delivery.

Plus the salesman sold them over £700 of stiff they didn't need. The floor area was 2.5 squared metres but my customer was sold 6 square metres and that is by the guy that came out and measured up. Outrageous behaviour from this disgraceful company.

I agree - B&Q is a nasty company.

They have a habit of killing and injuring their customers - indeed Mrs DD hurt her foot recently when some badly stacked wood fell over. Their safety record is atrocious.

Instead of paying Titchmarsh thousand of pounds to promote the brand, perhaps they should concentrate on paying towards some safety training for their staff.

And don't get me started on the self check outs!!:mad:

I try to avoid these horrible outlets, but sometimes (just out of convenience) I will visit our local warehouse.....grudgingly!

Storck

I must have missed the news item about B&Q killing their customers on a number of occasions!

dickydonkin - Any chance of a link for their habit of killing customers.

pulliptears

Storck wrote: »

I must have missed the news item about B&Q killing their customers on a number of occasions!

dickydonkin - Any chance of a link for their habit of killing customers.

That was my first thought, then I did a little googling and it seems its quite true:

http://www.cieh.org/ehn/bnq_death_probe.html

10 people in British and Irish Stores since 1997. Would be interesting to see a comparison with Wikes, Homebase etc though.

knightstyle

B&Q like many other retailers order stock as it sells so if something is stolen or sold under the wrong description (damaged barcode) it still registers as in stock and no replacement is ordered!

pulliptears

knightstyle wrote: »

B&Q like many other retailers order stock as it sells so if something is stolen or sold under the wrong description (damaged barcode) it still registers as in stock and no replacement is ordered!

But despite knowing the shorcomings of their stock systems they use a reserve and collect system.
Can you imagine the furore if Argos used a smilar stock system?

With B&Q its not 'reserve and collect' its 'Reserve and there is a slim chance we may or may not have it depending on whether someone else has bought it this morning'

Perhaps the latter was a bit more of a mouthfull?

faded_flowers

Bogof_Babe wrote: »

We ordered some B&Q own brand paint on 2nd May, and they promised to give us a call when it came in. We heard nothing so went back in on Monday 14th.

Checks system... nope, not come in yet.

When is it expected? Sorry, we can't tell, they just send it whenever.

Can you phone and ask, only we're waiting for this paint? No, sorry we're not allowed to phone them to chase orders up.

This is ridiculous. You'd think in a recession they'd be falling over themselves to fulfil customer orders. Although as we've already paid for it maybe they don't even care now. :mad:

If it's out of stock in their distribution centre, what do you expect the shop to do?