Orange upgrade date

richey

Hi,

Just logged onto the orange site to see what tablets, etc. they have. I saw my upgrade date has been changed from 1st December to 15th January. I'm not a happy bunny.

I'm wondering if this paragraph of the regulations is relevant:


4.3 Terminating your Contract because Orange has changed its terms
You may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Date (and within one month of us telling you about the changes).

I don't recall them ever writing to me or texting about a new upgrade date.

Does anyone remember who to talk to/write to at Orange about this kind of issue from the old threads?

Kingsd316

its not relevant

Use the search as this has come up on numerous occasions, the 90 day upgrade was not part of the contract you agreed to

richey

I see. Thanks for the help. I spoke to customer services and they have said they'll honour the original upgrade date, looking through these threads that means starting a new 24 month contract in December. Hope that materializes, but I'm a but sceptical.