Granite worktop - unexpected cut

akitchendesigner

From a purely technical perspective if nothing exists in writing, I dont think the OP has a leg to stand on.

There is however a technicality that the OP can depend on. If a carcase doesnt exist at 1.3m, the worktop can be rejected on the basis that the worktop supplier hasn't taken account of a lack of support for the join (on lines highlighted by CKDesigner) making the worktop unable.

iamcornholio

akitchendesigner wrote: »

From a purely technical perspective if nothing exists in writing, I dont think the OP has a leg to stand on.

If you are a kitchen designer, and you designed a kitchen with a 2.6m top, and ordered it and then the supplier sent 2 x 1.3m tops are you saying that it would be OK and you would accept it?

What about a 1m and 1.6m length, or a 2m and 0.6m length - or even three sections. What is the limit of acceptability in supplying a 2.6m worktop?

There is no requirement for a contract (ie order) to be in writing. In fact, as a professional supplier supplying to a lay domestic client, it would be up to the supplier to confirm the details and whether 2 x 1.3m pieces would be acceptable.

mikey72

akitchendesigner wrote: »

From a purely technical perspective if nothing exists in writing, I dont think the OP has a leg to stand on.

There is however a technicality that the OP can depend on. If a carcase doesnt exist at 1.3m, the worktop can be rejected on the basis that the worktop supplier hasn't taken account of a lack of support for the join (on lines highlighted by CKDesigner) making the worktop unable.

If I wanted a double oven when you design a kitchen for me, and you put two singles on top of each other, I wouldn't be happy.

keystone

If it went to court I suspect that the measure applied would be one of "reasonable expectation" and on those grounds alone OP would win.

Cheers

mikey72

I'm stunned it's even open to debate. A 2.6m worksurface is just that. I wouldn't even dream to have to state I didn't want several lengths that make up 2.6m if you lay them end to end.

akitchendesigner

If you are a kitchen designer, and you designed a kitchen with a 2.6m top, and ordered it and then the supplier sent 2 x 1.3m tops are you saying that it would be OK and you would accept it?

What about a 1m and 1.6m length, or a 2m and 0.6m length - or even three sections. What is the limit of acceptability in supplying a 2.6m worktop?

There is no requirement for a contract (ie order) to be in writing. In fact, as a professional supplier supplying to a lay domestic client, it would be up to the supplier to confirm the details and whether 2 x 1.3m pieces would be acceptable.

As a kitchen designer we use professional suppliers who would always confirm details in writing. This sort of issue wouldn't arise.

I am no expert at consumer law but I suspect the burden of proof would like on the OP to prove that the supplier acted unreasonably.

What isn't clear yet is whether the worktop was bought purely on price. If so, its very likely a case of get what you pay for. These could be offcuts from prefinished 600mm blanks supplied in the smallest possible van to keep transport costs low. After all 'Cheap Granite R Us' is cheap for a reason.

If I wanted a double oven when you design a kitchen for me, and you put two singles on top of each other, I wouldn't be happy.

For starters I wouldn't do it. If I did, it would be explained to you in detail in person. It would be in writing and you would be required to countersign a contract, elevations and plans accepting what you were getting. If you still made a mistake and misunderstood what you were getting, a gesture of goodwill may come into play depending on the actual circumstances.

mikey72

akitchendesigner wrote: »

As a kitchen designer we use professional suppliers who would always confirm details in writing. This sort of issue wouldn't arise.

I am no expert at consumer law but I suspect the burden of proof would like on the OP to prove that the supplier acted unreasonably.

What isn't clear yet is whether the worktop was bought purely on price. If so, its very likely a case of get what you pay for. These could be offcuts from prefinished 600mm blanks supplied in the smallest possible van to keep transport costs low. After all 'Cheap Granite R Us' is cheap for a reason.



For starters I wouldn't do it. If I did, it would be explained to you in detail in person. It would be in writing and you would be required to countersign a contract, elevations and plans accepting what you were getting. If you still made a mistake and misunderstood what you were getting, a gesture of goodwill may come into play depending on the actual circumstances.

Bet your customers and suppliers love you. A single worksurface, and you'd draw plans and get the customer to sign off, then want written conformation from the supplier. You're dear for a reason.

tired_dad

A granite worktop was ordered from a previously trusted firm

If they are a half decent company then they will own up and sort out ASAP.

If this is a dodgy outfit, too cheap etc, you are likely to run into trouble.

Jaynne

I think others may be over estimating the proof you would need to try to file a complaint in the small claims court. Presumably you have 2.6m of work space in a straight line? Do you have any quotes from other companies showing you asked for a 2.6m piece from them?

If the company won't sort this out then there is always trading standards and following that the small claims court which is pretty cheap.

akitchendesigner

mikey72 -

Bet your customers and suppliers love you.

As a matter of fact they do. PM me if you like and I will direct you to independently written testimonials from our client and you can then decide for yourself

You're dear for a reason.

You don't know that, so before you make such comments please pause and reconsider.

We never supply only worktops as a matter of policy the question of drawing plans etc is irrrelevant, but if we did, the least we would do is produce a drawing. Think about how much grief OP would have avoided is this supplier had taken the effort of putting something in writing or producing a drawing on a plain sheet of paper.

You will find that most respectable and reputable kitchen companies will produce detailed plans and elevations that they provide to clients for sign off. Likewise, most good fabricators will produce a drawing prior to fabrication to alleviate any doubt.

Far too often we forget that 'you get what you pay for' stands true.