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yep... its paypal again
ebay...myarse
Posts: 3 Newbie
hello ladies and gentlemen.
this is my first post. i apologise now if this is in the wrong section or duplicate posting. I have tried searching but not got a specific reply/answer.
I need some advice please. November last year, yes 2011 I sold some old car parts on eBay all listed sold as seen and as a “Used” item. All sold fine bar one, international buyer (Italy) who received the item and on Christmas day disputed a claim stating “item not as described” I’m sure you’ve heard all this before as it’s a fairly standard scam I believe. I communicated with the buyer stating that I was not going to refund any money as the item was listed accurately and honestly and within the definition of the word “Used” as set by eBay trading descriptions (100% working order, but some cosmetic marks) The reason he did this IMO is that the buyer paid twice as much as the part was worth due to postage cost to Italy.
So the buyer then escalated the claim through paypal, who as you can probably guess favoured with him, placed my account in a negative balance of £71.00 on condition that the item was returned to me. I was a little miffed at this, but when I get the item back I could sell it again……. However the item I sold valued at RRP£30 new, has to be sent back from Italy to me and international postage again so this is getting a little bit of a ball ache for something worth next to nothing. The plot thickens as the buyer obviously didn’t want to return the heavy item and pay for the postage, so the good honest chap that he is sent a blank envelope recorder delivery.
I have recently quit full time employment to set up a business from home and I get average 3-4 recorder letters a week. So when I opened the door to MrPostman I just signed for a letter (as you would) and then was confused as to why I had just signed for an empty envelop? So paypal had my account a negative of £71 (I have been using eBay and paypal with an untarnished record since 2005) and now had closed the dispute as they had a tricking number from the buyer showing “Delivered” I contacted paypal and explained the situation, however they didn’t care as following their T&C’s all was correct. I didn’t refuse to pay, nor did I agree but stated that this needs to be investigated. Paypal said they had nothing to investigate as all was correct on the system.
This had left a bitter taste in my mouth as this was and is morally wrong, and I feel that I have been unfairly treated, this may come as a surprise to some, but some people (like me) pride themselves on being honest and a good person. Few and far between I thing LOL. So off I went to the FO.. Who were very very good indeed, explained process of the proceedings etc… and off they went with all the information I had given them. So after a month or so phone call back from FO stating that they couldn’t do anything due to the buyer having that tracking number showing the item (empty envelop) delivered to me, so in accordance with paypals T&C’s nothing was in breech.
The plot thickens here as I took a look at the feedback of the guy I sold the item to in Italy, and the cheeky/daft idiot sold my item in Feb and had feedback left, the item was even pictured for all to see on the listing. This realy annoyed me, as when I communicated with paypal I said it proves the item was never returned… again did they care? Nope!! Just said it was now fraudulent and I would have to report to the police. Yet the balance of my paypal account was still -£71 and that was that as far as they were concerned.
As mentioned I’m in the first 12 months of setting up a home business iv got a 40year mortgage to cover and a child with nursery fees, two cars in the houshold and justified shopping trips for new handbags and shoes from SWMBO…. All of which add up, and leaving full time employment with a steady wage to try my business venture leaves me tired, stressed and with more important things to do then have PC jobs worth in my house breathing through his mouth trying to engage a brain cell to understand the situation for a £30 car part.
Most just say to me do to someone what he’s done to you, but I’m not like that. That’s not the way I work, its immoral and wrong as mentioned I have standards.. Call me a snob if you like but it’s the way I was brought up and I wont change.
Now things are getting complicated as paypal have sold the debt on to “EOS Solutions” for £71...seriously what a joke. I received a nice letter on the 18th April “dear Mr …. your account is over due etc… please pay us” not a bloody chance!!!!
I responded to this letter with a template letter I took of the internet similar to this one (im not allowed to link)(www) fmotl.com/forum/viewtopic.php?f=64&t=4921 they then responded to that (27th April) stating they acknowledge my letter and are investigating through paypal, and the account is on hold.
Then on the 9th May I received a letter from the DCA “Dear Mr… response to your complaint, paypal private Ltd have informed us the balance remains outstanding and attached is a document on how it became negative…. Please contact us to arrange payment” the attached document is a paypal headed print out with my name address, paypal account number “…. as you know, when you opened your paypal account, you agreed to be bounded by the user agreement, and by clicking “I have read and agreed to the user agreement” We are in receipt of your acceptance. The amount is justly due and owing and remains unpaid….”
Can anyone now advise me of how to deal with these cretins? They pursue me for £71 and I wont pay it for moral reasons because then I will be out of pocket and without my item returned. I despair of the human race sometimes.
If you have red all this long and depressing thread I thank you, any advice welcome, but keep it positive please not just two word reply saying “pay them”
Many thanks
Just to say also, its not that i cant afford to pay the £71 but i would rather put that in a charity box then pay off a scammer.
this is my first post. i apologise now if this is in the wrong section or duplicate posting. I have tried searching but not got a specific reply/answer.
I need some advice please. November last year, yes 2011 I sold some old car parts on eBay all listed sold as seen and as a “Used” item. All sold fine bar one, international buyer (Italy) who received the item and on Christmas day disputed a claim stating “item not as described” I’m sure you’ve heard all this before as it’s a fairly standard scam I believe. I communicated with the buyer stating that I was not going to refund any money as the item was listed accurately and honestly and within the definition of the word “Used” as set by eBay trading descriptions (100% working order, but some cosmetic marks) The reason he did this IMO is that the buyer paid twice as much as the part was worth due to postage cost to Italy.
So the buyer then escalated the claim through paypal, who as you can probably guess favoured with him, placed my account in a negative balance of £71.00 on condition that the item was returned to me. I was a little miffed at this, but when I get the item back I could sell it again……. However the item I sold valued at RRP£30 new, has to be sent back from Italy to me and international postage again so this is getting a little bit of a ball ache for something worth next to nothing. The plot thickens as the buyer obviously didn’t want to return the heavy item and pay for the postage, so the good honest chap that he is sent a blank envelope recorder delivery.
I have recently quit full time employment to set up a business from home and I get average 3-4 recorder letters a week. So when I opened the door to MrPostman I just signed for a letter (as you would) and then was confused as to why I had just signed for an empty envelop? So paypal had my account a negative of £71 (I have been using eBay and paypal with an untarnished record since 2005) and now had closed the dispute as they had a tricking number from the buyer showing “Delivered” I contacted paypal and explained the situation, however they didn’t care as following their T&C’s all was correct. I didn’t refuse to pay, nor did I agree but stated that this needs to be investigated. Paypal said they had nothing to investigate as all was correct on the system.
This had left a bitter taste in my mouth as this was and is morally wrong, and I feel that I have been unfairly treated, this may come as a surprise to some, but some people (like me) pride themselves on being honest and a good person. Few and far between I thing LOL. So off I went to the FO.. Who were very very good indeed, explained process of the proceedings etc… and off they went with all the information I had given them. So after a month or so phone call back from FO stating that they couldn’t do anything due to the buyer having that tracking number showing the item (empty envelop) delivered to me, so in accordance with paypals T&C’s nothing was in breech.
The plot thickens here as I took a look at the feedback of the guy I sold the item to in Italy, and the cheeky/daft idiot sold my item in Feb and had feedback left, the item was even pictured for all to see on the listing. This realy annoyed me, as when I communicated with paypal I said it proves the item was never returned… again did they care? Nope!! Just said it was now fraudulent and I would have to report to the police. Yet the balance of my paypal account was still -£71 and that was that as far as they were concerned.
As mentioned I’m in the first 12 months of setting up a home business iv got a 40year mortgage to cover and a child with nursery fees, two cars in the houshold and justified shopping trips for new handbags and shoes from SWMBO…. All of which add up, and leaving full time employment with a steady wage to try my business venture leaves me tired, stressed and with more important things to do then have PC jobs worth in my house breathing through his mouth trying to engage a brain cell to understand the situation for a £30 car part.
Most just say to me do to someone what he’s done to you, but I’m not like that. That’s not the way I work, its immoral and wrong as mentioned I have standards.. Call me a snob if you like but it’s the way I was brought up and I wont change.
Now things are getting complicated as paypal have sold the debt on to “EOS Solutions” for £71...seriously what a joke. I received a nice letter on the 18th April “dear Mr …. your account is over due etc… please pay us” not a bloody chance!!!!
I responded to this letter with a template letter I took of the internet similar to this one (im not allowed to link)(www) fmotl.com/forum/viewtopic.php?f=64&t=4921 they then responded to that (27th April) stating they acknowledge my letter and are investigating through paypal, and the account is on hold.
Then on the 9th May I received a letter from the DCA “Dear Mr… response to your complaint, paypal private Ltd have informed us the balance remains outstanding and attached is a document on how it became negative…. Please contact us to arrange payment” the attached document is a paypal headed print out with my name address, paypal account number “…. as you know, when you opened your paypal account, you agreed to be bounded by the user agreement, and by clicking “I have read and agreed to the user agreement” We are in receipt of your acceptance. The amount is justly due and owing and remains unpaid….”
Can anyone now advise me of how to deal with these cretins? They pursue me for £71 and I wont pay it for moral reasons because then I will be out of pocket and without my item returned. I despair of the human race sometimes.
If you have red all this long and depressing thread I thank you, any advice welcome, but keep it positive please not just two word reply saying “pay them”
Many thanks
Just to say also, its not that i cant afford to pay the £71 but i would rather put that in a charity box then pay off a scammer.
0
Comments
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Welcome to the great life of being self-employed and running your own business.
Sorry to say, but you have to accept and suspect some losses due to these kind of things with any sales, either online or in a shop.
It is the nature of the beast!
You can pay and move on, or you can ignore it and ruin your chances to use Paypal as a payment option!
It's up to you, and what your future plans are!0 -
well my business will have naff all to do with paypal. but its just that i use it for bits and peices for my bargin finds on ebay. I have another bank acount and email, so i could just set up a new paypal, but im concerned about my credit history (which is very good currently) and how they will try to affect it.
Surly this cant be enforcable? i havent signed any credit agreement with paypal?0 -
eBayRipOff wrote: »Welcome to the great life of being self-employed and running your own business.
Sorry to say, but you have to accept and suspect some losses due to these kind of things with any sales, either online or in a shop.
It is the nature of the beast!
You can pay and move on, or you can ignore it and ruin your chances to use Paypal as a payment option!
It's up to you, and what your future plans are!
Maybe true in some parts but totally unhelpful to the OP who has been scammed by some scum lowlife. If all buyers were like this, then there would be no point in starting businesses. Pity the buyer did not come from Saudi Arabia, because he would run the risk of having a hand chopped off.0 -
Maybe true in some parts but totally unhelpful to the OP who has been scammed by some scum lowlife. If all buyers were like this, then there would be no point in starting businesses. Pity the buyer did not come from Saudi Arabia, because he would run the risk of having a hand chopped off.
Yes unhelpful, really?
Because there is no fairy tale answer, where all will be good in the end, that's life unfortunately.
And to OP, it is not just to set up another Paypal account, in your own name, as they will link this to your other account eventually.
I agree it is wrong with the scammer, and we all hate them, but they do exist, and there is no miracle answer for this, I am sorry!
I know all is relevant, you lost £71, lesson to learn, and bad, but believe me it could be worse. I have lost several thousand pounds with Paypal, and I still use them, for better and for worse!
I spoke to few people running high street shops, and they all said the same, the scams happens at every level, also in stores, it is something you need to expect in life and your own business!
Some times it sucks, and we just have to suck up to it, that's the beauty of being self-employed running your own business, I can't wait to get out of it! But I have been doing own business for over 20 years!0 -
Yup, empty recorded envelope, standard scamming policy. Nothing that can be done its the risk you take selling online unfortunately.0
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Without going into the rights and wrongs of it, all this company will do is pester you for the money, they may even make up an extra figure to add onto it, it may go away for a few weeks and then turn up with another company asking for it.ebay...myarse wrote: »
Can anyone now advise me of how to deal with these cretins? They pursue me for £71 and I wont pay it for moral reasons because then I will be out of pocket and without my item returned. I despair of the human race sometimes.
If you have red all this long and depressing thread I thank you, any advice welcome, but keep it positive please not just two word reply saying “pay them”
Many thanks
Just to say also, its not that i cant afford to pay the £71 but i would rather put that in a charity box then pay off a scammer.
The only way they can force you to pay is if Paypal take you to court and for £71 this is highly unlikely.
I'll leave others to come and say whether that is right or wrong.
As above you wouldn't be able to use Paypal again to send or receive payments until that amount was paid.
It may be worth contacting Ebay if the buyer has resold your item.
Albeit not the same, a buyer some time ago tried to obtain a refund by claiming the item I had sold was not safe, I pointed out that if it wasn't safe he probably shouldn't have tried reselling it (and failing to!). Ebay and Paypal found in my favour..0 -
Just to say I feel sorry for you,and know how mad you must feel,some thief has stolen your goods,and,Paypal have profited from a fraudulent sale.....say no more,there really are some scum out there,masquerading as human beings,and I include Paypal in that,they know what's going on.:mad:Kawasaki z750 Rider!0
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I don't really know what else Paypal can do in cases like this. If it happened the other way around and the seller said the buyer had returned an empty envelope and they hadn't, how do they know who is being truthful at the time. In this case you can see the buyer has offered the same item, but again the buyer may have bought another and been selling that.Just to say I feel sorry for you,and know how mad you must feel,some thief has stolen your goods,and,Paypal have profited from a fraudulent sale.....say no more,there really are some scum out there,masquerading as human beings,and I include Paypal in that,they know what's going on.:mad:
Currently Paypal haven't profited at all from this, they are down the full sale price (my advice above still stands!), considerably more than they stood to gain from the initial sale..0 -
could you contact the postage company and see if they could find the weight of the item from the tracking number. when you send something recorded im sure they have to put the weight on the screen, not 100% possible if you could find anything out but surely its worth a try and if they state the weight ask them if they could send you confirmation on paper and see if you could take it further with paypal like that to prove that the particular car part would not weight the same as an empty envelope.
paypal are pretty rubbish on protecting sellers against idiots like this guy but worth trying anything to get justice, i would be furious just like you and i would also be refusing to pay. hope that you do get something sorted and don't have to pay the money back.0
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