Hsbc ineptitude!

RuthnJasper

Moneyineptitude wrote: »

I've today sat for TWO HOURS in the city's main branch of HSBC while somebody I can only describe as the "office junior" dealt with my acceptance letter.

Hilariously, I watched him ring the telephone number of the Regulated Sales Complaints Team only to meet with the same response as I've got ever since I was made aware of their "'phone number" -a recorded message, ten rings and cut off.:mad:

He then asked me (???:eek:) what number I thought he should ring, I replied the Quality Assurance Team. He then said they don't normally deal with PPI in branch and could I provide him with that number?!!

I provided the number for him and then he ASKED ME to speak to the operator!!!
Eventually, I was instructed to hand the 'phone to Junior who was then seen to jot down instructions from Quality Assurance.
I then heard him say (to my dismay)"Should I give the customer back the signed acceptance letter?" to which I said under no circumstances should he do this as the Bank will then have no signed instruction to proceed!

To compound matters, he then said he had to wait for a manager to become available and I sat there for a further half an hour before he re-appeared with a copy of my acceptance. "This doesn't prove anything" I said, "Where's the fax confirmation?"
"Oh, I haven't done it yet, Can you come back in half an hour if you want that?"he replied.

Printed words can't describe my current state of mind.

Ye gods! I had no idea that HSBC were now employing strategically-shaved and be-suited chimps in their branches... :wall:

Mind you, I have some sympathy for the poor young s*d - he was obviously seriously inexperienced and totally unsuited to be let loose to "advise" customers by himself - SHAME on the manager for putting you and the lad in that position. I'd have been absolutely livid too.

Best of luck Moneyineptitude; I've got a claim in with HSBC as well at the moment... _pale_

manama

What the hell...so sorry this is taken so long for you . I am still waiting on my post 6 year rule money and got through to them after 1 hour of constant redial to be told its out of regulation so could take over two months.

I really hope that HSBC see you as priority payment. Fingers crossed. X

[Deleted User]

:j:j:j:jFull amount paid within three days of E-Mail to chief exec. Letter to say full investigation under way. Telephone calls from the Branch manager to apologise...

:j
:j
:j
:j:money:

amersall

Telephone calls from the Branch manager to apologise...

Did you get a telling off for posting acceptance back RD? :rotfl::rotfl:

[Deleted User]

amersall wrote: »

Did you get a telling off for posting acceptance back RD? :rotfl::rotfl:

No, she was mainly protective of poor "Junior" who didn't know what he was doing.
She did say I should check with the Post Office, but shut up when I said PO confirmed delivery as April 17th.

[Deleted User]

Empty_pockets wrote: »

I sent a complaint letter to them last week and had a phone call offering £50 two days later.

Here's what i received in reply to my E-Mail:

"May I say how sorry I am that you found it necessary to write to Mr Brian Robertson. I am also sorry for the catalogue of failings you have experienced recently in regards to your redress payment.....A gesture of goodwill payment of £200.00 will credit your HSBC account within five working days. I hope you will accept this in the spirit intended and that this response will go some ways to restoring your faith in HSBC."

cappo

Moneyineptitude wrote: »

Here's what i received in reply to my E-Mail:

There you go mark it's not always what you know but who you know mate.

dolphingazer

Moneyineptitude wrote: »

Here's what i received in reply to my E-Mail:

:j:jWay to go Money, well done:D

di3004

Excellent, well done and a BIG Congrats!:beer::beer::beer:

manama

Well done mate. That's good! Nice one.