Amazon Credit Card Charge - Is the law on their side?

King_Weasel

I went to the FSA on this issue, but was not surprised when I didn't win.

It still seems unreasonable that the credit card company can specify a date for payment that they don't mean. Is it so difficult for them to only give deadlines when they are open to incoming payments? No - it's just another way they hope will trip you up.

virgo17

I have found MBNA to be a little 'slower' than my other credit card providers in dealing with Faster Payments around weekends and holidays. Indeed, due to my own fault, I have in the past been caught in the same situation as the OP.

In fairness to MBNA they did refund the £12 and poultry amount of interest when I apologised. I now have a DD for the minimum amount.

DCFC79

blacksta wrote: »

I cant seem to understand why many people are afraid of direct debits .

DD's is the work of the devil.

Cell

How, exactly?

DevCoder

DCFC79 wrote: »

DD's is the work of the devil.

Is that because DD's can be reinstated by either party without the consent of the other?

Just curious.

cos_2

Another issue here is that the banks' systems fall asleep on Friday afternoon and then wake up on Monday morning. Except, of course, they pretend that they are wide awake and processing your orders just like Amazon or E bay.

You think you've paid someone, or transferred money into an account to prevent it going overdrawn, but - lo and behold! - the transfer was suspended until the weekend was over. The computer systems had their weekend off, just like sensible people, and picked things up on Monday just in time to apply the overdraft fees and late charges.

I don't have an issue with systems closing for the weekend. I simply wish the banks would tell us WHEN WE USE THEM at the weekend!

p00hsticks

offshore7024 wrote: »

I was advised by CC company that it is up to me to ensure that my payments arrive on or before the due date regardless of bank holidays and weekends.

Are they right? Is the law on their side?

.

Well, they're certainly right to say that ultimately your responsibility to you to ensure your payments arrive by the due date.

But whether you actually allowed enough time is another matter.

It's not the law that's involved here, but rather the terms and condition of the particular card. If you get a paper statemnt, there will almost certainly be a load of information on the back describing the available ways to pay and how long to allow for each method. If you have online billing, there is probably the same info online. So check what they say, and if you allowed the time they quote for the method you used, then challenge it - if you didn't, then look on it as a lesson learnt.

YorkshireBoy

p00hsticks wrote: »

So check what they say, and if you allowed the time they quote for the method you used, then challenge it - if you didn't, then look on it as a lesson learnt.

That'll be a lesson learned then. Because MBNA say on their website, and probably on the back of the statement too, that...

Faster Payments received by MBNA Mon-Fri before 4pm will reach your credit card account the same day. After 4pm, or on weekends and bank holidays, payments will reach your account the next working day. You will see a payment on your MBNA account the day after the payment is processed.

dld2s

InsideInsurance wrote: »

But you asked for others to give an opinion on it, generally means you are thinking it isnt

What am I thinking at this moment?

Cell

cos wrote: »

Another issue here is that the banks' systems fall asleep on Friday afternoon and then wake up on Monday morning. Except, of course, they pretend that they are wide awake and processing your orders just like Amazon or E bay.

Even this isn't consistently applied.

Faster payments made to my Cahoot credit card are credited within three hours whatever time of day, night or week it is.

They are by far the fastest in my historical portfolio of credit cards. Quite surprising given that Santander are in the background!

Amex don't physically reflect any payment by debit card for a couple of days, but the available credit shoots up instantly.

So many systems, so much inconsistency.