Help my ovens packed up :( comet won't help

DevCoder

I can also recommend espares if you go down that route, great service and price.

meer53

Nic0512 wrote: »

Well if it's not faulty due to miss use or wear and tear then it's not fit for purpose or fit for use over a reasonable length of time, I believe soga would apply (with reasonable length of time being 5 years in Scotland)

Would you pay alot of money for a cooker if you knew it would only last for a year and a half?

We don't know how much the cooker was.

Would the OP want to go to all the hassle of proving fit for purpose ? For me, i would just pay for the repair, how long would they be without an oven to go through SOGA ?

Nic0512

meer53 wrote: »

We don't know how much the cooker was.

Would the OP want to go to all the hassle of proving fit for purpose ? For me, i would just pay for the repair, how long would they be without an oven to go through SOGA ?

If the fault was due to the unit and not wear and tear then I would have it repaired then claim the money back, so not going without an oven.

I wouldn't have been bothered if it was a cheap unit, heck I bet if I bought a cheap one I wouldn't have a problem with it.

My question was IF this was a problem cause by the unit not me or wear and tear do I have a case.

This is consumer rights board. Not 'let's all get stiffed, say nothing, she'll out a fortune and make the big fat man in the suit very rich'


Thanks again had some very helpful answers

DevCoder

Probably over two months would be reasonable, you'd have to either a) get it fixed then commission someone else to give an experts report or b) get a report then get it fixed.

Either way, after that you have to submit it to the reseller and follow their due process, 4-6 weeks is not an unreasonable time to allow for this.

Unfortunately there are very few faults that are deemed as inherent or by bad design. Most are due to wear and tear.

Also the 5/6 year rule is not hard and fast, for example a washing machine that is used 3 times a day every day could last only 18 months but this would be an "acceptable" life of the appliance.

DevCoder

Im all for consumer rights but there is a break even point where the cost in money and time to prove an inherent fault outweighs just moving on and sorting it out.

Also you could commission an expert to look at the issue only for them to return its no an inherent fault leaving you even more out of money.

Im amazed the electrician you had in couldn't have checked the element for you, especially as its out of warranty now. Its perhaps one of the most basic things an electrician could test for in most appliances.

Nic0512

Sorry to be a pain again, do I need to replace all elements or approach with trial and error? Is the main oven one likely to be the culprit?

Thanks

Nic0512

krisdorey wrote: »

Im all for consumer rights but there is a break even point where the cost in money and time to prove an inherent fault outweighs just moving on and sorting it out.

Also you could commission an expert to look at the issue only for them to return its no an inherent fault leaving you even more out of money.

Im amazed the electrician you had in couldn't have checked the element for you, especially as its out of warranty now. Its perhaps one of the most basic things an electrician could test for in most appliances.

He suggested an electrician couldnt touch the cooker (only a cooker repair person and suggested someone local)

DevCoder

You can find out which one it is by using a multimeter, elements rely on resistance so if you measure the ohms and it has no reading then it has failed (called failing open). a good element will read about about 82ohms/1KW. A multi meter can be picked up fairly cheaply at b&q for example and will serve a number of other useful purposes.

http://www.youtube.com/watch?v=HPsbaZIWTEk
http://www.wikihow.com/Test-a-Heating-Element

Again, do not try if you are not totally confident in what you are doing, £70 for someone to fix it is better than losing your life.

arcon5

Op - contact a local repairs guy and ask him to diagnose the cooker and give a professional opinion as to the cause of this.

If the fault is inherent the send it along with a copy of the guys invoice along with a letter insisting they offer a remedy under sales of goods act and reimburse your costs.

mttylad

If other features of the oven cause the RCD to trip then it is not necessarily the oven element alone that is at fault.