Faulty iPhone 4

doot1970

Help!

My iphone sensor has broken. I took it to the Apple shop yesterday who said they could probably fix it by wiping the phone and setting it up from sratch but, you've guessed it, it didn't work.

They have given me a report that says that it's a hardware problem (not software).

However, as I bought the phone 13 months ago, it is 1 month out of warrenty. If I had gone to the shop a month ago I would have walked out with a new phone. As it stand, I have to pay £119 for them to replace it. I am appalled at this as I paid the full market price for the phone from the online Apple Store - £499.

Am I able to use the Sale of Goods act as it has not lasted a 'reasonable' amount of time?

Any other suggestions from anyone?

I'm very annoyed with Apple as their product should last longer than 13 months....

Thanks

Idiophreak

doot1970 wrote: »

Am I able to use the Sale of Goods act as it has not lasted a 'reasonable' amount of time?

Don't see why not. Have you written to Apple online?

doot1970

Not yet.

The store told me that there was no point and that they have the final say on it all. After lots of asking I got to speak with a Sales Manager (the techie one wasn't there) and he told me to claim on my insurance for it!

I was wondering if anyone else has had the same 'just out of warrenty' problem as me?

NFH

You need to contact the supplier (not the manufacturer) of the iPhone and request a repair or replacement under:

• Section 11N of the Supply of Goods and Services Act 1982 if the iPhone was supplied to you in conjunction with a service
• Section 48B of the Sale of Goods Act 1979 if the iPhone was supplied to you independently of the contract for service

The manufacturer's warranty is in addition to, and does not replace, your statutory rights against the supplier of the goods. Under Section 5 of the Limitation Act 1980, you have up to six years to bring an action against a supplier for breach of contract. A manufacturer's warranty with a shorter period does not override this.

doot1970

It was purchased directly from Apple. I'll be calling them and I'll post an update.

Thanks all :beer:

NFH

doot1970 wrote: »

It was purchased directly from Apple. I'll be calling them and I'll post an update.

In that case, tell Apple that they have breached Section 14(2B)(e) of the Sale of Goods Act 1979 and that you require a repair or replacement under Section 48B. Stress to them that time is of the essence because you are without a working phone. Take a copy of these two sections with you; this can often help when staff at a retailer are unfamiliar with consumer law.