Tesco Carrickfergus - insulting and disgraceful behaviour

doitmyself

You know, like hollydays previously I've changed my view on this story now, I hope it runs and runs. Pardon the pun but it's he way you tell it, it's like an Agatha Christie, not her greatest but...
And I love the pen name too, (American accent) "Niteriderrrrrrrr, enshurrring coorrr pooorrrrks everywherrrrre are free from the menace of......trollies!!

Come on man, you went to this store at THE single busiest time of year when they were managing the unsold xmas stock, getting the sale on, dealing with the untold amonunts of returned goods because, 'it broke', 'it doesn't work', 'he doesn't want it', 'she doesn't like it', not to mention the fact they were understaffed anyway due to sickness, real and fake and probably hadn't had a proper break all day while they did all they can to cater to their customer's every whim, and then you, and your partner show up, wanting your 20P refund...
Tell me, was the question the CS 'barked' at you something along the lines of "Are you for F****** real"???
Sorry I hate to spoil a good story, I hope I'm wrong...

Bossyboots

NiteRider wrote: »

Had the store manager asked the staff in question to apologise then you would not all be reading about it here.

You're on a non-starter there. The store can apologise if their staffs' actions upset you, but no employer is going to make staff apologise in person.

motorguy

NiteRider wrote: »

If Tesco refuse to issue an apology, then we will not return to any of their stores.

Tescos won't care. Somewhere there will have been a calculation done that its cheaper to lose a customer than have someone spend more than X minutes resolving the matter.

Or have i got too cynical in my middle age?

toofy

Hi, have just read this thread and to be honest my advice would be to let it go, if you take time out to look at it from the staffs' concerned point of view, if they felt they dealt with it accordingly they aren't going to belittle themselves to apologise to you, not after you escalating it way out of proportion; afterall, shopworkers do have dignity also, a lot of customers treat those who work in shops as the dirt beneath their feet, as a shopworker myself I try to resolve things and take the higher ground by doing so (if I have to, sometimes just to get as easy life), however it sounds like you want blood mate!

NiteRider

pgilc1 wrote: »

Tescos won't care. Somewhere there will have been a calculation done that its cheaper to lose a customer than have someone spend more than X minutes resolving the matter.

Or have i got too cynical in my middle age?

No, pgilc1, you have not got too cynical, you have made a very good point. Tesco are only interested in profit, not customer care, that much is clear - a few other MSErs (Vent Forum) have experienced this too not just us

Sootzer

As said above.......talk with your feet, that is your best course of action, from what you have told you will be unlikely to get any satisfaction otherwise...... you may only be a pinpoint on the tesco profit but ...average weekly shop £50ish ? over a year ...£2600...over 10 years...£26000....twenty years £52000 ....over a lifetime £££££££££££££££££'s....eeeeek!.....when you get treated the way you say youve been treated ...even if they apologised, would you ever want to give them another penny never mind all them £ks....It sticks in your throat when someone close to you gets feelings hurt/offended...but its unproductive for you to keep harborin the anger.....let it go and hit them were it hurts them, their profits...every little hurts lol....the old sayings go...be nice to people on the way up, you may meet them on the way down...and the bigger they are the harder they fall..........they'll need you before you need them.

nadnad

seriously OP get over it.
i reiterate what has been previously stated you went to CS at the busiest time of the year complaining about 20p. I assume you got your 20pence back - what more do you want - them to bow down and beg forgiveness, at the end of the day most of the staff in at that time of year were probably students, part timers, people there to get their wages - they arent likely to profoundly apologize for something that at the end of the day wasnt even the fault of the individual you spoke to. Fair enough they may have been a little rude, but my god doesnt everyone get treated rudely at some point, and better than that i'm sure everyone who posts on these boards is guilty of being even a little bit rude to someone at some time in their lives. big deal. you're making an issue where there isnt one, and maybe you will say that I am guilty of accepting declining standards of manners and politeness and customer service, - maybe i am but at the end of the day I've got better things to think of in my life than an incident which happened 3 months ago - involving people you are not likely to ever speak to again, and who really shouldnt have impacted you or your partner this much.
LET IT GO!!!!!

claudefrog

jesus.. all this over 20p.... id forget about it....... my goodness... i could see your point if it was £20, but im sure you have thrown more penny coins away in your life time than 20 pence.

never shop at tesco again, and let that make you happy in the fact that they are not getting your business... forget the complaint, your not not going to be able to prove anything at all! apart from cause you more hassle, misery etc etc.

IvanOpinion

Like many issues related to customer services this is one of those scenarios were I would like to hear 'the other side of the story' ... often you get a totally different explanation. When I worked in a call centre it is incredible how many times I have heard people rant and rave about how they were treated only for a tape to be played and ultimately prove who was actually the rude and inconsiderate party (hint it was not the CS rep) ... I have even heard people who after listening to the tape denied that they said such things and tried telling us that we manufactured the tape (thats the sort of person who is generally too stupid to be allowed near a phone).

Can I also add that 9 times out of 10 CS agents react to how they perceive they are being treated ... maybe they fell you owe them an apology. Can I also point out the use of the word 'perceive' because some people do have naturally agressive mannerisms .. that is just how they deal with things .. but a CS agent will not know this and could respond equally aggressively (they are usually trained not to but evrybody can hav a bad day). As an example, some people see nothing wrong with calling a waiter or a person at a customer service desk using 'oi you', a whistle or a clicking of the fingers ... all of those are just downright ignorant (and often get a deserved lack of response).

I do fall into the category of 'was it worth it for 20p' .. you seem to be giving yourself an awful lot of grief and hassle and spending a lot of time over minutia. Maybe their customer service was not brilliant but then I often say many that work for Tescos have all the personality of a 'grape' .. personally my time is worth an awful lot more than 20p to have allowed something to fester for several months ... for goodness sake go into the shop and accidently shove your finger through an orange or a loaf of bread ... it will be childish but at least you might get a sense of satisfaction .. put it behind you and move on.

Ivan

NiteRider

Several MSErs seem to think I am "making a fuss for the sake of 20p". As I have stated throughout this thread our complaints were all about the attitude of Tesco staff and management, not the fact we were overcharged. They really upset my partner otherwise I probably would have let it go by now.

Latest - a Tesco CS Chief Executive phoned and left a message on our answering service that they wanted to speak to me to try and find a resolution. Once this has happened I will post details here.