Samsung and Virgin

PeterJames123

[FONT=&quot]Hi.[/FONT]
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My wife and I both purchased our Samsung Galaxy S2 phones about 2 months ago from virgin. Mine has been in repair twice and each time it comes back they say it’s fine as they can't replicate the problem. The touch screen sometimes just stops responding and I am not sure what else to do. I just want a new phone and the refuse to send me one![/FONT]
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What options do I have? All Virgin say is send it back for repair again. The problem rarely occurs but it does and it's so frustrating! [/FONT][FONT=&quot][/FONT]

banger9365

have rooted the phone or done a factory reset on it,
have you updated the software on the phone
if none to any off them ,
try a factory reset and software update (or update then reset )

PeterJames123

banger9365 wrote: »

have rooted the phone or done a factory reset on it,
have you updated the software on the phone
if none to any off them ,
try a factory reset and software update (or update then reset )

I have done all of them it's been acting like this since day 1.