Mobile Phone on orange contract

porshae22

Hi can any one help, orange have taken out of my account £402. I did take my phone abroad and made 1call to uk and by accident it was put on roaming twice I believe for a total of 3mins
Can they take that amount with out telling you:mad:

grumbler

porshae22 wrote: »

Can they take that amount with out telling you:mad:

Normally they bill you first, then take what you owe them.

They cannot take some unpredictable amount without informing you :
http://www.thesmartwaytopay.co.uk/directdebitexplained/pages/directdebitguarantee.aspx

If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed.

NFH

porshae22 wrote: »

Hi can any one help, orange have taken out of my account £402.

What does your bill say the charges are for? Stating the total amount, without telling us what the charges are for, is not going to generate much help here.

thatsean

What sort of phone do you have? For these sort of charges sounds like it's smartphone data roaming. Orange have billed you, have you not looked at the bill?

custardy

porshae22 wrote: »

Hi can any one help, orange have taken out of my account £402. I did take my phone abroad and made 1call to uk and by accident it was put on roaming twice I believe for a total of 3mins
Can they take that amount with out telling you:mad:

well what does the bill say?
Orange offer paper and online billing
so what does it say?