Disgraceful vodaphone

Guys_Dad

gjchester wrote: »

It may be worth the OP writing this all down calmly and sending it as a letter before action to Vodafone, and if that fails take them to the small claims track as they would probably back down.

Or get a friend with spaces and paragraphs on their PC to do it for them maybe ??

Vodafone

Hi Jules18,

I am sorry to hear that you have been unhappy with the service you have received.

If you would like to discuss this in more detail, you're welcome to email directly via the address here with WRT135 FAO Heidi in the subject.

If you also provide a contact number and a link to this thread, I will get in touch.

Many thanks,

Heidi
Web Relations Team
Vodafone UK

Jules18

Guys_Dad wrote: »

Julesifyouwanttobecomearegularposteronthisforum,thenpleaseuseparagraphstointroducesomewhitespaceintoyourpostssothatpeoplecanreadthem. Atpresenttheyarealmostunreadable. IfyoulookatyourpostsandtheothersinthethreadyoucanseewhatImean.

Hi Guys dad
Looking at my posts they look fine,but reading your post all the words are run in to one another,so you might be seeing something tottally different to what i am
Thanks

grumbler

Jules18 wrote: »

looking at my posts they look fine,

Not to me.

but reading your post all the words are run in to one another,so you might be seeing something tottally different to what i am

Very little difference really - just for making a point.
Endless sentences, missing spaces, ...

Jules18

grumbler wrote: »

Come one...
It's not 'just not fully'. The repairs have to be done without causing a significant inconvenience to the customer. By all means Vodafone did cause very significant inconvenience.
Who needs 'timely' worthless repairs that take 8 weeks in 3 months?

Grumbler
The phone has been back four times with the same problem,which has never been fixed,it makes me wonder whether they have damaged my phone so that its beyond repair,I have had no explanation as to the exact damage,which I find odd

GJChester
Repairs have NOT been carried out in a timely manner,this final and fourth time it has taken them three weeks(but they have now had the phone a month,because I refused to have the replacement)three weeks it has taken them to tell me it is totally knackered !!!!!,I do not have another phone so this is really inconvenient
Heidi
I am sick to death of going round and round in circles with sending wrt emails to customer service staff who dont read all the file and obviously dont listen to whats been said,(all the silly,reply emails here to prove,)I have been told by customer services that they have no say on the decision made by the shop,so why even try to get involved,after numerous emails back and forth you will only tell me in the end to go back to the shop,the manager is not going to refund me,so we are back to square one,and yes,looks like it is now going to small claims court
The point I am trying to get across here is,the phone was never fit for the purpose from day one,and because of that FACT,Vodafone are breaking the law,I am fed up now of being continually fobbed off

Jules18

grumbler wrote: »

Not to me.
Very little difference really - just for making a point.
Endless sentences, missing spaces, ...

I have not missed spaces,and they are not endless sentences,is anyone else seeing my posts this way ?
Thanks

Supermop

Regardless of the legalities of who-has-to-do-what and the tangent of grammatical faux pas, if Jules' anecdote is true then Vodafone do have pretty shoddy customer service and I'd be up in arms about it too.

Hope you get it sorted, Jules.

grumbler

Jules18 wrote: »

I have not missed spaces,and they are not endless sentences,is anyone else seeing my posts this way ?

In this post two spaces are missing.

Jules18 wrote: »

For a start, I dont expect them to just dispose of my phone with no explanation as to what was in fact wrong with it,and I object to being lied to,I should have been given the opportunity to have a different phone if I wanted,even if it meant putting money to it,instead I just had a phone which has been used by someone else,forced upon me,how can a phone have nothing wrong with it one week according to Vodafone,then the next week after not even being used its beyond repair,the whole thing stinks and believe me if you had been through what I have with them,(stupid emails to prove) your dialogue wouldnt be calm either

114 words and at least 7 spaces missing.

I will not say too much but trading standards have told me that Vodaphone are not adhering to what the law states,they ARE breaking the law,and what sort of a company removes posts from their web site telling the truth about whats gone on,they are frightened to death that a potential customer will see it and they lose a sale,its not just my post either,there are a lot of disatisfied customers and quite right too, they really should be investigated
Thankyou for your imput wantmemoney and for posting the consumer credit act

92 words and at least 5 spaces missing.

ETA: and it's not a Credit Act.

Jules18

Ahh , so your just nit picking Grumbler :rotfl: