red light on superhub

banger9365

ive a red light on the superhub (virgin media )
what do's it mean ,there are no other lights on and no internet too ,
virgin says theres an outage/maintenance work ,
i think the superhub is dead and there fobing me off for a day or two(no idea why they would do that),because my mate a few streets away has fully working internet and its same speed with them

macman

'A few streets away' means he's on a completely different cab.
If the hub has died (PSU failure) then they'll be no lights on it at all.
So what VM are telling you seems perfectly reasonable.

banger9365

engineer been and guess what a dead superhub

macman

Faulty maybe, but clearly not dead.
http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=345040&CURRENT_CMD=SEARCH&CONFIGURATION=1002&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

banger9365

macman wrote: »

Faulty maybe, but clearly not dead.
http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=345040&CURRENT_CMD=SEARCH&CONFIGURATION=1002&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

yes it was very dead,them light where not on at all,just a red light were the virgin name was

spike7451

macman wrote: »

'A few streets away' means he's on a completely different cab.

Just because his friend is connected to a different cab doesn't mean he's off a different node,the can be upwards of 10 DP's (street cabs) running off the same node depending on the build area,although it really depends on the definition of "a few streets away"..:p...Next street over or 1/4 mile..
If the was a main outage on the node,all broadband & TV customers would be affected.

banger9365

spike7451 wrote: »

Just because his friend is connected to a different cab doesn't mean he's off a different node,the can be upwards of 10 DP's (street cabs) running off the same node depending on the build area,although it really depends on the definition of "a few streets away"..:p...Next street over or 1/4 mile..
If the was a main outage on the node,all broadband & TV customers would be affected.

its ok it working know ,
one question for you ,why do's VM not listen to there customers when thiers a fault and just read the script,because no one would listen to what they was told,they all gave waffle like this

the red light was they key to this fault

spike7451

banger9365 wrote: »

its ok it working know ,
one question for you ,why do's VM not listen to there customers when thiers a fault and just read the script,because no one would listen to what they was told,they all gave waffle like this

the red light was they key to this fault

Because,unlike DSL broadband where the service desk often can run a diagnostic on a particular phoneline to see if the is a fault,it's a lot harder to do with cable.In that case a service tech is sent out.Only when the is a specific 'break' in the distribution chain between cabinets,would a outage show up.
But it's not just with VM that use the script.When I was working for a large broadband company on the service desk,we had to stick to the script we were given,if we deviated from the script & were quality checked,we would be marked down & could ultimately be sacked.And quite often the scripts you use are wrong.

visidigi

if you had said red light on the FRONT of the hub I would have said dead, i thought you meant the side of the hub.

The tricky thing with the hub is the red and purple light on the front which is lit behind the badge when using modem only mode...

banger9365

visidigi wrote: »

if you had said red light on the FRONT of the hub I would have said dead, i thought you meant the side of the hub.

The tricky thing with the hub is the red and purple light on the front which is lit behind the badge when using modem only mode...

i did explain were the red light was ,and the engineer had never seen one in that state before,
and he was not happy waiting for me to change my network to pick the new hub up and my left handed mouse upset him too not found a righty that can use it yet