BT Overhead Lines - Is there a fixing procedure?

Zeddy23

BT have fitted an overhead cable to my wooden fascias, and the tension and weight of the wire has pulled my fascias away from the way and twisted the wood over time, so that now rainwater is trickling down the back of the fascia and into my lounge through the ceiling...It seems to me that its pretty dumb to attached a cable to a wooden base when there is masonary to hand...so i was just wondering...Is there a fixing proceedure for BT overhead cables that states that they should be fixed to masonary?

Zeddy23

or do I have a case?

plumface

The overhead cable has to clear a certain height when crossing a road (or any possible vehicle route,ie a driveway) for obvious safety reasons.
The facsia was probably the only place to fix and maintain the height required.(BT cannot fix to chimneys anymore)
As to whether you have a case,i very much doubt it but it might be worth giving it a go!

diamonds

If BT equipment/property has damaged your property YES, like with car insurance you claim off the party at fault.

Farway

Just be careful what you wish for, Open reach may require you, at your cost, to provide a suitably strong position to fix the phone cable to

plumface

Farway wrote: »

Just be careful what you wish for, Open reach may require you, at your cost, to provide a suitably strong position to fix the phone cable to

No they wont and no they cant!
Part of their Ofcom licence is that BT have to provide a line (as long as it is the properties 1st line) no matter the cost too them.
It is their problem to sort out and they cannot 'charge' you for the work they do.(other than the normal installation charge).
Your problem is the damage already caused,i doubt they will play ball and pay any compo.
If you want to avoid further damage,your best bet is to cut the wire from your house,phone BT and tell them your phone is not working.
When the engineer turns up to fix the fault,he will have to re-fit to current standards.Be prepared for a long wait without a phone though :rotfl:

Mancunian

Go for it, kick openreach's backside mate, disgusting

iniltous

plumface wrote: »

No they wont and no they cant!
Part of their Ofcom licence is that BT have to provide a line (as long as it is the properties 1st line) no matter the cost too them.
It is their problem to sort out and they cannot 'charge' you for the work they do.(other than the normal installation charge).
Your problem is the damage already caused,i doubt they will play ball and pay any compo.
If you want to avoid further damage,your best bet is to cut the wire from your house,phone BT and tell them your phone is not working.
When the engineer turns up to fix the fault,he will have to re-fit to current standards.Be prepared for a long wait without a phone though :rotfl:

This isnt entirely true, BT do have a universal service obligation so anyone who requests service cannot be denied but there is a get out clause and that is in the USO rules it states 'provide service at a reasonable cost', this is taken to mean BT will spend upto 100 hrs (or equivilent in cash terms) to provide service, over that the customer is expected to pay the difference, so someone in a remote unserved location asks for service, an estimate is produced (cable,duct, poles,civils manhours etc) to connect the property, say £10000 minus £4000 (100 hrs in cash terms) so end user would be asked to pay £6000, if they refuse they dont get service..these figures may have changed over the years but there isnt a blank cheque approach

plumface

iniltous wrote: »

This isnt entirely true, BT do have a universal service obligation so anyone who requests service cannot be denied but there is a get out clause and that is in the USO rules it states 'provide service at a reasonable cost', this is taken to mean BT will spend upto 100 hrs (or equivilent in cash terms) to provide service, over that the customer is expected to pay the difference, so someone in a remote unserved location asks for service, an estimate is produced (cable,duct, poles,civils manhours etc) to connect the property, say £10000 minus £4000 (100 hrs in cash terms) so end user would be asked to pay £6000, if they refuse they dont get service..these figures may have changed over the years but there isnt a blank cheque approach

2 years ago in a little village south of Haslemere in Surrey (i cannot remember the name!) when i was working as a contractor to BT,it took 4 of us 2 days to get service to a property.It had already taken 3 days of another contractors time to dig in the ductwork and joint boxes.
In total it was just over 1km of cable and duct, 14 'days' work and 'our' bill to BT was just short of 75k. :cool:
The bill to the owner of the property...................just over £130 :T

(just remembered the place,Milland)

Farway

plumface wrote: »

No they wont and no they cant!
Part of their Ofcom licence is that BT have to provide a line (as long as it is the properties 1st line) no matter the cost too them.

You have misunderstood my post. My point was not providing a line, my point was where to fix it the house could be householders problem if no suitable strong point, and OP suggests there is not

However this is way of topic now so I will leave it at that

plumface

Originally Posted by plumface
No they wont and no they cant!
Part of their Ofcom licence is that BT have to provide a line (as long as it is the properties 1st line) no matter the cost too them.

You have misunderstood my post. My point was not providing a line, my point was where to fix it the house could be householders problem if no suitable strong point, and OP suggests there is not

However this is way of topic now so I will leave it at that

The first line of my post does understand!