ppi reclaim its been 8 weeks

linzi1986

hi there, i starting reclaiming my ppi back on a loan 8 weeks ago now and ive just received a letter saying that they are still looking into the complaint and they will get in touch within 4 weeks, what shall i do next shall i send a letter saying im not happy with there last responce? does anybody have any 2nd letter templates that i can send out them please?
xxx

di3004

linzi1986 wrote: »

hi there, i starting reclaiming my ppi back on a loan 8 weeks ago now and ive just received a letter saying that they are still looking into the complaint and they will get in touch within 4 weeks, what shall i do next shall i send a letter saying im not happy with there last responce? does anybody have any 2nd letter templates that i can send out them please?
xxx

Hi

I would persevere with this now, and hopefully they will reach a decision even before then.
This happens a lot, and they have backlogs as well, so many are in the same position, and it's good they have kept you updated, where some do not bother at all.

So wait a little longer and hopefully it will be good news, fingers crossed.

dunstonh

ive just received a letter saying that they are still looking into the complaint and they will get in touch within 4 weeks, what shall i do next shall i send a letter saying im not happy with there last responce?

That is a holding letter. They are required to send it. Why are you not happy with that?

[Deleted User]

dunstonh wrote: »

That is a holding letter. They are required to send it. Why are you not happy with that?

Would you be happy with that?
People don't want to wait at all, let alone more than the eight weeks that they are told it will take.

tracieroscow

Hi all
my husband took out a loan approx 7 years ago with citi financial, in fact he had 2 loans. they sold the loan on to first credit and the loans are now paid off. we sent the template letter off here on 20th feb to citi finance asking for loan agreements, they sent us a holding letter saying it was being looked at, they have now sent us a letter saying they no longer own the loan and under customer credit act 48 they are no longer obliged to send us the loan agreements why it took so long to tell us this is beyond me . we are now stuck as to whether first credit would be worth pursuing as we're not sure if they would have the said agreements? help please ...