Your favourite online grocery provider

I_luv_cats

Who best serves you for grocery deliveries ?

(1) Ocado - Website good, Freshness excellent, 100% order delivered, delivery good with text alert to say on way. Not cheapest.

(2) Sainsbury - Website good, 100% order delivered, freshness mostly good, delivery good.Good Value.

(3) Waitrose - Website good except slow to update basket, Freshness v.good, (could smell freshness) not 100% order delivered, not cheapest. FREE DELIVERY !!!

(4) Tesco - Freshness ok, 100% order delivered. Value ok, Website not the best.



I don't tend to order frozen foods online incase gets spoilt in transit.

It would be good if the others followed Ocado and sent you a text to say your order was on its way. (very reassuring)

Edwardia

Waitrose, numero uno, no question. Great quality, customer service, no substitutions if you specify that and always free delivery. Not been late yet.

Spices of India good service and delivery, nothing damaged and only place I've found for ghee without ethyl butyrate www.spicesofindia.co.uk

Foodari (delivers Kent E Sussex and London) www.foodaridirect.co.uk good for game but pricy veg and they'll stick subs in even if you say you don't want them Leave stuff on front doorstep without knocking

Sainsbury's late but did phone, unwanted subs, muddles but customer services better than Tesco or ASDA.

Tesco late and have also been early, got the impression drivers wanted tips, impolite, muddles - just the worst

ASDA nearly as bad as Tesco !

dasophster

Ocado great-not the cheapest but sometimes have better offers than anywhere else and with the recent o2 voucher code plus one they sent me for not shopping from there for a while I have got 1/3 off my shopping on 3 occasions now. Do want to try waitrose but aside from the 1/3 of fruit and veg offer-they don't really have any offers on that I am interested in at the moment. Also find their website confusing, lacks pictures and nutritional info and hard to navigate. Sainsburys was not too impressed, fruit and veg was past its best and delivery man a bit surly also unsuitable substitutions. Tesco, delivery driver literally threw glass bottles of pasatta into our sink (as we asked for stuff to be delivered sans bags), smashing them everywhere and then legged it. Have never bothered with them since. xx

I_luv_cats

Any offers like the o2 Ocado one are very persuasive to go online!

Price of delivery V the size of my order is a disincentive and the chance of not getting 100% orders or freshness.

It's still a niche market with only a few % of turnover and wonder if it will ever really become mainstream. I am warming to it!

kookai9

Squirrels discounted are quiet ok

pollyskettle

Ocado do not deliver to my area, so cannot comment on them.

Waitrose - the delivery was ok and the prices were comparable to those I already pay, but the website is a nightmare and it takes me twice as long to do an order there as it does elsewhere. For that reason alone I rarely use them. Also, the driver was a bit creepy.

Tesco - would not buy from them again, either online or instore, if I were paid to. Did a huge £450 monthly online shop with them about a year ago and one bag and a multi pack of toilet rolls were missing. Was told by the store duty manager that I was a liar and a thief as, out of the whole huge shop, the driver specifically remembered delivering the particular bag that didn't arrive. They can therefore shove their groceries somewhere unpleasant and I have requested that they stop sending me vouchers trying to entice me back - wild horses couldn't drag me back to them.

Asda - they are ok for branded things, but I have never really been taken by their own make stuff. Their substitutions tend to be better than most and infinitely more sensible. The children prefer their 'smartprice' crisps to any other crisps on the market so I buy those occasionally and Sainsburys don't stock the Whole Earth organic crunchy peanut butter that I like!

Sainsburys - my favourite and probably, locally anyway, the best of the bunch. Their meat is ok if I can't get to the butchers, never had any problems with the fresh items but substitutions can be hit and miss so I just select no subs and go without. They do occasionally have the Peanut Butter company '100% peanuts' peanut butter though, but if not I go to Asda for the Whole Earth - I couldn't live without pb

I do 2 online orders a month, totally about £400. I generally spend just over 2/3 of that with Sainsburys and the rest with Asda. It takes me around an hour to an hour and a half to work out the most cost effective way of buying the groceries we need for the month. I do use mysupermarket, but they aren't always 100% accurate on their comparisons so I double check it all! It works for us, and I would be completely lost without my ridiculously big freezer.

I_luv_cats

http://www.dailymail.co.uk/femail/article-1363118/Which-online-supermarket-truly-delivers-Our-secret-shopper-test.html

VERDICT: Ocado definitely delivers. The site is a joy to use 9/10


VERDICT: Waitrose scores on packing. But, although delivery is free, having to order before noon for the following day is hardly generous. And, at £10 more than Ocado, Waitrose is the priciest. 8/10

VERDICT: Tesco Impressive website, choice of delivery slots and food is very fresh. 8/10


VERDICT: Sainsbury's Disappointing. Food is carelessly packed and lamb that has to be eaten as soon as it arrives is unsatisfactory. 5/10

VERDICT: Asda From navigating the website to taking delivery of piles of unpacked shopping, it’s all a bit of a let-down. Taking into account delivery charges, Asda comes in second most expensive. 4/10

threemuttleys

has to be Ocado. very impressed

recovering_spendaholic

I love Ocado but only use it when I have got vouchers - the recent O2 one was brilliant and I got three orders from the three O2 phones in our house. I find that the stuff is wonderfully fresh and well packaged.

I HATE Asda - the stuff was half substitutions, plus they debitted my card twice!

Tesco are not bad but i always seem to get missing items or substitutions.

I_luv_cats

I love how Ocado have emailed me my paperless receipt (PDF) and given me the name of Driver n Van. Another100% order today!!!


Don't remember Sainsbury, Tesco & Waitrose doing that. (It would be very valuable to customers so they know it's coming and what they can expect to receive)




Do all Sainsbury's vans have cooling as my most recent order the chilled products weren't very chilled?? (ok as not warm weather)

I_luv_cats

Peppers / Salad with today's date
Carrots with tomorrow's date

Out of stock of breakfast cereal (2 for £3)

I rang them up and they sent an E-voucher for the 3 very short dated products.

Ocado are better as they list the dates.