Spill the beans...on your self-service checkout tips (beep)

thatguy1

rob897 wrote: »

they also have a touchscreen control panel which is usually in the center of the SS aisle. in all the stores ive been too, I have not seen one member of staff standing at these where i believe they can control all machines which in turn would save them time coming to you and could multitask with other customers.

We have them in screens in Sainsbury's but we aren't allowed to stand at them. When we had the coupon printers installed they lowered them & even more recently have covered them up with a Nectar card advert.

Lum wrote: »

I miss the conveyor belt self service machines, me and my partner could really rattle through the shopping on those.

We still have the conveyor belt ones in my store (2 of them!) they are no good. The belts on them are f##ked & they both seem to have a mind of their own and sometimes try to cancel the transactions!

Wish they would replace all the machines with the new ones tbh as the ones we have were installed in 2009 & are absolute rubbish.

We must have someone (in person or remotely) from NCR to fix at least one of the machines every week!

We have 12 in the store all together in 2 sets of 6.

Middy

Lum wrote: »

Don't know about the Sainsburys ones, but I know the Tesco ones do.

Unfortunately the staff at my local Tesco seem to be unaware of said lights. :mad:

Ours flash all the time on the green as indicating a coin or note is low!

Amber means customer has scanned an age restricted product.

Red means the customer needs approval, bags verifying, got a coupon which won't scan etc.

Middy

thatguy1 wrote: »

We have them in screens in Sainsbury's but we aren't allowed to stand at them. When we had the coupon printers installed they lowered them & even more recently have covered them up with a Nectar card advert.

Only time we use these screens when a customer moans that they swore they put in £4 in when it expects more money or doesn't receive as much change as they were thinking. As it tells you what coins and notes a customer has paid in.

juno

rob897 wrote: »

they also have a touchscreen control panel which is usually in the center of the SS aisle. in all the stores ive been too, I have not seen one member of staff standing at these where i believe they can control all machines which in turn would save them time coming to you and could multitask with other customers.

My friend who works at Asda says they get marked down on the mystery shopper if they approve age related products/possibly do other things (I can't remember) through the panel

[Deleted User]

I know they are a nessesary evil but I can't abide SS tills I like to be served by a human being with a nice smile who will help if you are stuck with anything I don't want to be shouted at by a machine .

Middy

I work with the blessed things and I had to change my satnav voice as the default voice was the ss woman!

I already have to put up with her for 34 hours a week (work 5 more hours but allowing supper breaks and times I work when the store is closed) and don't want her voice to shout 'Make a U turn' in the middle of a busy dual carriageway!

rob897

Middy wrote: »

I had to change my satnav voice as the default voice was the ss woman!

nasty, but the voice doesnt sound as generic as other text to speech voices...

rob897

On the ASDA SS start screen

"purchases are monitored to ensure better service."

Biggest lie ever told?

Uplink

rob897 wrote: »

On the ASDA SS start screen

"purchases are monitored to ensure better service."

Biggest lie ever told?

Not necessarily. It doesn't specify ASDA service to you. It most likely means security service to ASDA. They didn't spell it out because most people [weasel words] would assume what you assumed, and that's good for business

Although... at some point, at about 4 in the morning, I was in Tesco buying a toaster (fried mine and needed a new one really badly ), and although all I bought was the toaster and a jar of mustard, and no one was really watching the tills but a cleaning lady, someone was very swift to pop from a far corner of the store. And it wasn't a security guard: just a standard uniformed guy. He just didn't pay attention that I actually paid for the toaster and wondered where I found it All I wanted was the security tag disabled.

Next time, when it's busy, try sliding a pack of beer or bottle of wine through the scanner and see how fast they come to authorise it without you calling them if you want to test the monitoring. Hide the alcohol so they don't actually see it in your bag, basket or trolley (that's not really monitoring, is it?). Just make sure you don't have to be anywhere else in a hurry and that you're not very sensitive if there's a large queue waiting.

rob897

Uplink wrote: »

Next time, when it's busy, try sliding a pack of beer or bottle of wine through the scanner and see how fast they come to authorise it without you calling them.

it would be better if it would allow you still scan items and then when you press finish and pay you then need to be authorised to continue to make payment rather than hold everyone up behind you!