Tmobile Early Cancellation Fees

winston941

I took out a 24 month contract with Tmobile, expiring June 2012. In February 2012 I decided I needed to get a new phone! Called Tmobile and asked what I would need to pay if I cancelled my contract early, they told me £67 which I was expecting based on the remaining line rentals. I agreed and asked for my PAC code, they send the code and the bill for £67 was paid.

HOWEVER...

Yesterday I was contacted by Tmobile stating I owed them £115 as an early termination fee?? Is this correct?

At the time, I confirmed with various people, including the cancellation department that the £67 was all I needed to pay. Although I explained this, they still stated I owed them £115??

Please help....

Tony5101

How much was your usual monthly tariff, and how many months did you have left on your remaining minimum term? (assuming 4, maybe 5)
If you multiply the two together, then you'll get an approximate figure - you'll then have some sort of discount off this total for paying it off early.
It will only be approximate - but should give you an idea of what your actual liability should be.

winston941

Must of been 4 months, maybe 5, £15 a month tariff, hence why I found the £67 acceptable.

I'm going to call them and ask for a copy of the contract before I consider paying this £115.