An 'Unauthorised Claim' on PayPal. HELP!!!

homie44

Nope. :-( About 2-3 hours away.

StaffsSW

To be honest, this has been an issue for ages, and ebay just bury their heads in the sand about it, claiming it is not a significant problem etc. I'd be inclined to contact the daily mail and Watchdog who, for all of their faults, are great at making a huge scene about problems.
When a 14 year old bought a huge hunting knife from ebay, Watchdog got a knee-jerk reaction out of ebay UK that banned the sales of all knifes.

(Despite the fact the boy was under-age, and purchased the knife from a US seller via ebay.com, but let's not allow facts to get in the way of a good story!)

If you google "Paypal collection scam" you will find details of people on many different websites who have been caught out by this. I agree that something needs to be done to protect people on this matter, because it is invariably high value items that are targeted.

Out of interest, as the payment has been reversed, have you tried to contact the "buyer" through ebay, or open up an unpaid item dispute?

StaffsSW

http://www.bbc.co.uk/news/business-14281046

Anyone recognise the name of the Paypal "Commercial Director!?" Richard "The Dolphin" Ambrose?!

marking_bad

Is contacting the buyer a good idea?

StaffsSW

marking_bad wrote: »

Is contacting the buyer a good idea?

Why not - if it is a genuinely hi-jacked account that has been reinstated, then there is nothing to fear. If it is a scammer, then any response could be revealing/incriminating.

They've lost £500 worth of goods, why go down without a fight?

ecosse206

Hi Homie44, Sorry if you feel I am hijacking your thread but im in the same situation and was hoping we could work together on this one...

I sold a phone one ebay. they guy paid via paypal. i transferred the cash to my bank account and then came to pick up the phone. 4 months later I get a charge back and im left with a 750 pound negative paypal account and no phone....

i have refused to paypal the balance as if the funds were fraudulent then they should never have been released into my account. I went down the police station and the police said that the email, name and car registration was well known with credit card fraud.

I now get phoned at least 3 times a day by the debt collectors from paypal. i never answer to them! Not sure what to do now as Im not paying them but neither do I want my credit history affected.

Any information on how to solve this would be great.....

homie44

ecosse206 wrote: »

Hi Homie44, Sorry if you feel I am hijacking your thread but im in the same situation and was hoping we could work together on this one...

I sold a phone one ebay. they guy paid via paypal. i transferred the cash to my bank account and then came to pick up the phone. 4 months later I get a charge back and im left with a 750 pound negative paypal account and no phone....

i have refused to paypal the balance as if the funds were fraudulent then they should never have been released into my account. I went down the police station and the police said that the email, name and car registration was well known with credit card fraud.

I now get phoned at least 3 times a day by the debt collectors from paypal. i never answer to them! Not sure what to do now as Im not paying them but neither do I want my credit history affected.

Any information on how to solve this would be great.....

No, feel free. It's always good to relate to someone who's in the same situation as you are.

You get phoned at least 3 times a day by the debt collectors from PayPal? That's good news. It means they are in a weak position, otherwise they would have done something to you (e.g. take you to court) instead of threatening you.

Did you ever answer to them? What did they tell you?

As far as I know, in order for your credit history to be effected, they first need to take you to court, then you need to lose the case, then if you don't pay the money to PayPal, ONLY THEN your credit history will be effected and PayPal might start take things (furniture) out of your house if you still don't pay them.

vax2002

ASFIK :
Paypal fraud use an automated robot system, it asks for a tracking number, it then fetches that info from royal mail and if the "item" has been posted to the paypal official address it closes the case in favour of the seller, now it knows NOT what you have posted, just it was signed for, so this may offer some way of hitting back at these scammers, most of them do have genuine accounts and could not care less and most probably are greedy enough to sign for a recorded delivery empty box .
So if they have tried it on, play dirty back

eBayRipOff

Most of them use either hacked eBay accounts or stolen credit cards/credit card numbers.

That's why many times, the account holder or card owner is not even aware of what has happen!

soolin

vax2002 wrote: »

ASFIK :
Paypal fraud use an automated robot system, it asks for a tracking number, it then fetches that info from royal mail and if the "item" has been posted to the paypal official address it closes the case in favour of the seller, now it knows NOT what you have posted, just it was signed for, so this may offer some way of hitting back at these scammers, most of them do have genuine accounts and could not care less and most probably are greedy enough to sign for a recorded delivery empty box .
So if they have tried it on, play dirty back

For seller protection the item must be sent within 7 days of payment and must show as received at the address paypal say is OK to send to. Any scammer who knows what he is doing (and these tend to be 'professional' scammers) will not be signing for anything once a case is open, so it won't work for that reason.

Also, an appeal can be lodged , and we've had examples on here where a seller has sent a letter when buyer is expecting a 20kg item, and buyer has appealed and paypal have been sensible - which is not always the case, and realised that a special delivery item cannot possibly be the item the buyer was expecting as special stops at 10kg and seller receipt shows he paid less than £6 postage.

Also of course we mustn't forget that if this is a hacked account the address the 'letter' goes to will be the original owner who is as much a victim as the seller, unless you happen to believe that someone who allows hackers access to their account should suffer the consequences.