BT Broadband - no longer standalone.

diamonds

Its not for me, but a BT Basic customer has to pay for broadband & calls but not get the calls....rather unfair for a "social telephony service" not to discount the BBfor no calls or just apply the calls, its not like Ofcom would stop BT either way - the "add on" service has been paid for afterall, or discount the bundle for the non calls allowance.

syko29793

diamonds wrote: »

Its not for me, but a BT Basic customer has to pay for broadband & calls but not get the calls....rather unfair for a "social telephony service" not to discount the BBfor no calls or just apply the calls, its not like Ofcom would stop BT either way - the "add on" service has been paid for afterall, or discount the bundle for the non calls allowance.

If you call the number i posted in your other thread (0800 800 030 option 1) that team can discount stand alone BT Broadband. You have to call and ask on that number as non of the offers are available online.

diamonds

syko29793 wrote: »

If you call the number i posted in your other thread (0800 800 030 option 1) that team can discount stand alone BT Broadband. You have to call and ask on that number as non of the offers are available online.

I will do Syko, but I await the replies from Ofcom & BT, really these need to be on the website with the other BT plans to give those who are indeed available to choose BT Basic all the info they need & not hidden away in the depths of BT or on the website at all. Local authorities & social workers &charities in my region are not even aware these exist for vunerable groups - that goes against why Ofcom forced social telephone service in the first place, BT should not be hiding all this info from the public on its website given Ofcom the regulator made them do this in the first place.

diamonds

Its gets worse:



I have tried in vain online &
through customer services to get pricing
costs for BT Basic and BT Broadband -
since the removal of BT Broadband as a
standalone package your staff seem to be
perplexed IF 1)these products are
compatable (why not?) 2) if only non BT
Broadband can be ordered on a BT Basic
line rental with or without BT Vision 3)
Costs of these products if the order
CAN be placed as FULL pricing would not be
applicable due to the "bundled" call
allowances would not be usable on BT Basic
(or would it be staff question)



Could you inform myself of the above, state
so on the BT Basic website & train
YOUR staff in these matters, trying to find
this information out from the UK's
BIGGEST communications company - a absolute
communicative failure, moreso as
most who qualify for BT Basic are in a "at
risk" group of society.

Included to
Ofcom as a complaint on the matter of
abuse of monopoly power - 1) BT Vision is
some consumers only access to BBC
iplayer(etc)& freeview with the costs of
digital switchover (basic £40
DigitalUK costs grant do not cover my Freesat
installation costs nor can I
afford Virgin or Sky on DWP benefits) 2)BT are not
considering this to be
parmount to denial of service etc - Removal of
standalone BT Broadband for BT
Basic customers with BT trying to force such
customers onto £14.60 a month line
rental to get BT Broadband activated by
removal of BT Broadband as a standalone
product & such products for sale ONLY
with full line rental. On both counts BT
are not ensuring but excluding the
most vunerable groups of society from
Digital & Internet inclusion, why is BT
failing such consumers with Ofcom
approval ?



Regards,
(EDIT: dunno why that posted funny above??) Sent to BT & Ofcom in same email.

The REPLY from BT HIGH LEVEL COMPLAINTS & RESOLUTION TEAM (SHOCKING!!!)


>Dear XXX
>
>I'm
sorry that you have found it necessary to complain about our service. I can
assure you that BT treat all complaints seriously and value feedback in these
cases.
>I have found some information for you which I do hope answers your
questions in relation to the BT basic.
>
>I am not sure that the link I have
provided for you is something you can access but I have provided it in case you
can either access this website via a friends internet or perhaps the library,
but it does provide all the information you need in regards to BT basic and
answers customer questions.
>
>
>http://www.bt.com/includingyou/other-products-services-bt-basic.html?s_cid=con_FURL_btbasic
>
>
>You can usually get BT basic if you receive one of these benefits Income
Support Income based Jobseeker's Allowance (JSA) Employee Support Allowance -
this is income related Pensions Credit - guaranteed credit
>
>Line rental for
BT basic every three months is £14.40
>
>BT recognise the importance of the
internet in today's world and BT Basic has been designed to allow broadband on
the line. If you do take a broadband service the cost of this will be added to
the BT Basic line rental
>
>Unfortunately BT vision would not be available to
customers on BT basic. You can also call the BT basic help line which is 0800
800 864 for more information.
>
>If you need anymore assistance please do not
hesitate in contacting me.
>
>Best Regards.

Edited name out for poor idiot!


:rotfl: Nice to see even the top team at BT know the score LOL, forwarded to Ofcom as evidence of my complaint noone or nowhere in BT will tell you costs for BT Basic Broadband & the requirement BT openly have this is breached.

BT_company_representative

Hi diamonds
I have just seen you post and I will be able to answer any outstanding questions that you have,
If you check out my profile you will find my contact details were you can send over your query

Regards David

Stuart_W

It might be worth knocking the BTVision idea on the head and seeing what free Internet TV can offer. Youview might eventually get of the ground some time soon, but perhaps a computer that can offer access to tvcatchup.com, and a decent internet connection from anyone cheaper than BT is the way to go?

diamonds

BT_company_representative wrote: »

Hi diamonds
I have just seen you post and I will be able to answer any outstanding questions that you have,
If you check out my profile you will find my contact details were you can send over your query

Regards David

Thanks for the offer David the complaint is now with the appropriate government minister against BT & Ofcom's failures to implement Basic with full transparency. When HLC dont even know to disclose the the facts & costs & Ofcom are aware of such well you both have to be held accountable.

Best Regards,

DIAMONDS (in my eyes )

diamonds

Stuart_W wrote: »

It might be worth knocking the BTVision idea on the head and seeing what free Internet TV can offer. Youview might eventually get of the ground some time soon, but perhaps a computer that can offer access to tvcatchup.com, and a decent internet connection from anyone cheaper than BT is the way to go?

It's for ease of use Stuart, the person requiring such has long term chronic health issues & technology is too complicated for them, best just a remote control to access.

BT excludes Vision from Basic users with BT Broadband anyway, which I have complained to the ministers is exclusion from full access to DIGITAL UK in itself, & for the most vunerable group of society as BT & Ofcom know given Basic was implemented for that group