Eon problems

Terrylw1

That's a misselling issue , no one can ever guarantee a cap, they would say that a price is capped in your contract but not the bill itself since you could knowingly get free utilities. Make a complaint and they will have to see what they can find but if it is word against word, expect an apology and some compensation but they won't cap your usage and refund all of that.

The issue of kwh used needs more info posting about he consumption first, any peaks or is it all consistently high, etc.

What you were told by the call centre operator us completely wrong. The industry process is that if you don't provide a reading to you knew supplier, or they don't pass it on or its incorrect for some reason it can be Deemed based on the last 12 months consumption held by the suppliers Data Collector. If its not right, you contact your new supplier for investigation and if required, a disputed reading process starts to change it.

Note: Deemed is the industry term for estimated, hence its what the call centre mentioned, but they misunderstood the process. Until a dispute/complaint is in place, that's what you owe.

jalexa

bukko wrote: »

So, even though they promised us we would be paying one price, it's still ok for them to charge us between 2 and 5 times that amount?

If you had proof of that it would be a serous matter but it is unlikely that you were quoted a tariff between "2 and 5 times" cheaper than current market rates.

If you want meaningful help here you need to post the name of your tariff and information about the readings *exactly* as stated on your bills. As has been suggested more than once.

And the initial test is how does your actual metered consumption with E.ON compare with your actual metered consumption over the same period with your previous supplier. This thread is very thin on "actual" facts.

Consumerist

It looks to me that E.on have been arbitrarily changing your monthly DDs even if the unit rate was capped; did they give you prior notice of the changes? Did you challenge them at the time?

Your complaint letter to E.on should demand an account of the alleged debt. This should include :-

• the exact name of the tariff,
• the unit & standing charges applied during the period,
• the opening reading when you first joined E.on
• the closing reading when you left and
• how much you paid in DDs over that period.

Once you have got that data from E.on, you are in a better position to establish whether or not you owe them anything.

poet123

bukko wrote: »

Thanks for the help, and I'll certainly write to the DCA and EON as suggested.
But what about the bill? Do I really need to pay it all? It isn't what I was quoted and I would not have signed up if they had been truthful.
Surely if they misrepresented their tariff I must have some grounds for at least a reduction!

If you lodge a formal complaint which then goes to deadlock and you then go on to the Ombudsman the bill is frozen until they have investigated. We are currently in the same situation with EON and our complaint is with the Ombudsman.

jalexa

bukko wrote: »

But what about the bill? Do I really need to pay it all?

You should pay any non-disputed element.

Consumerist

jalexa wrote: »

You should pay any non-disputed element.

If the debt has been sold to a DCA it would be better to wait until the amount, if any, has been agreed. It is possible that you don't owe anything at all if your DDs have been excessive but you will not get anything back from a DCA once paid. It would be better not to admit any liability for the alleged debt at this stage until you are sure there is one. Keep the DCA informed of the progress of your dispute until it is resolved and this could take some time if it has to be referred to the Ombudsman.

jalexa

Consumerist wrote: »

If the debt has been sold to a DCA it would be better to wait until the amount, if any, has been agreed.

I don't disagree with that point, which I accept was probably the OP's question.

However I always post also for the benefit of others and my advice (prior to default) is required to keep on the customer compliant side of the "Billing Code", which would have been a better way to deal initially with this type of issue.

Anyway I don't understand why the thread is so thin on "actual" detail. The consumption equivalent of the "debt" is quite large for a non-electric heated house where "about average" regular direct debit payments have been made (as I think the OP has asserted).

Consumerist

jalexa wrote: »

I don't disagree with that point, which was probably the OP's question. However I always post also for the benefit of others and my advice is required (prior to default) to keep on the customer compliant side of the "Billing Code" which would have been a better way to deal with initially with this type of issue.

Yes, I take your point on that score. See post #8 above.

Anyway I don't understand why the thread is so thin on "actual" detail. The consumption equivalent of the "debt" is huge for a non-electric heated house where "about average" regular direct debit payments have been made.

I'm with you on that too. I've taken the view that the OP has not retained any records whatsoever and needs to start from scratch. The only "fact" we seem to have so far is that payments were by monthly DD and that the alleged debt is £300; not too much to go on.

In these situations I tend to suspect that there is something we're deliberately not being told. I don't know how we can help much more without more details.

bukko

Consumerist wrote: »

Yes, I take your point on that score. See post #8 above.
I'm with you on that too. I've taken the view that the OP has not retained any records whatsoever and needs to start from scratch. The only "fact" we seem to have so far is that payments were by monthly DD and that the alleged debt is £300; not too much to go on.

In these situations I tend to suspect that there is something we're deliberately not being told. I don't know how we can help much more without more details.

Excuse me??
What the hell are you implying?
The statements were online only, which I now don't have access to since I switched.
And I don't know what tariff I'm on. I certainly never changed it.
I haven't withheld any information. I can't believe your attitude.
I only came here for help. Talk about judgemental!

bukko

I don't know what other information I can supply.
The rate is capped, and we were sold the supply on the basis that it would never exceed £60 per month.
We do not have electric heating.
I do not know the name of the tariff.
I do not have a copy of the final meter reading but I will try to get it from my new supplier, although I'm pretty sure this will only help if I know previous readings, which I don't.
If there is more detail I should be supplying, please let me know.