Anyone successful in Groupon refunding?

missile

GrouponUK_company_representative wrote: »

Hi @missile, can we help in anyway?

Not now. I got fed up with Groupon excuses and got a refund using a charge back on my credit card.
If you really did wish to help others you would stop promoting those dodgy companies.

ghawdon

I bought a 2 night hotel stay in Northumberland at the beginning of April. My partner and I planned to use it the Sun and Mon nights after our wedding in the area (groupon website stated it was vaild sun-thurs) Rang hotel to book the following day, they claim it's only vaild mon-thurs, which is of no use to us.
Emailed customer services asking for a refund, got a reply within a couple of days saying I could either have a refund in groupon credits or back to my card. I replied saying I wanted my refund back to my card.
Waited and waited and no refund ever appeared, emailed again asking why there was a delay and got a response saying I can now only be refunded in groupon credits as it has been over 7 days since I purchased the deal!
I requested the refund 2 days after I purchased the deal!! I'm sure they can't just change their mind like this?!?

Shocking customer service! I would have been quite happy to use them again had the refund gone through smoothly but not now!

GrouponUK_company_representative

Hi @ghawdon, sorry to hear about your negative experience. As you have emailed our support team, what's your email address or ticket reference number received in the subject line of our automated email so we can ask customer service to email you back regarding this? Please post it below. Thanks, Groupon UK

missile

ghawdon wrote: »

Shocking customer service! I would have been quite happy to use them again had the refund gone through smoothly but not now!

If you paid by credit card, you might be able to do a charge back?

John_Jizzle

@GrouponUK company representative why do people have to post on a public forum before groupon bother to try and sort it?

GrouponUK_company_representative

Hi @John_Jizzle, our customer representatives try and do all they can to answer all enquiries. We do our best to act as a go-between so that we can bring any outstanding issues to the attention of customer service so that a resolution can be found. Can we help you in anyway?

ruthsaver

GrouponUK_company_representative wrote: »

Hi @John_Jizzle, our customer representatives try and do all they can to answer all enquiries. We do our best to act as a go-between so that we can bring any outstanding issues to the attention of customer service so that a resolution can be found. Can we help you in anyway?

@Groupon, I have a complaint - I purchased a hair cut/colour last year, which was severely overbooked and they extended the validity. A full year on (i had constantly tried to book with no luck) Groupon contacted me to say that they had withdrawn the offer. They then refunded my credit card, however, this card had been cancelled about 9 months earlier due to fraud. The credit card company have absolutely no record of this transaction, yet groupon are insisting this has been refunded and there is nothing they can do. Yet another waste of money. And the poor customer service I have received has made me give up on yourselves for good.