Orange changing early upgrade period....

grumbler

gjchester wrote: »

Unfortuantly OfCom changes have meant the networks can't add time on to a contract,

Any link to this or some other proof?

If you mean the maximum length of contracts, is it not for new contracts only?

gjchester

grumbler wrote: »

Any link to this or some other proof?

If you mean the maximum length of contracts, is it not for new contracts only?

http://stakeholders.ofcom.org.uk/binaries/consultations/gc-usc/statement/Statement.pdf

Section 7.2 means they can't exceed 24 months but it is for an initial commitment terms. 7.64 was to put it to existing contracts too in the way that a upgrade (which is a new contract effectivly) also has a max 24 month initial commitment period.

I also wonder if it's because any new customer would be contracting to Everything Everywhere now not renewing with Orange, but not sure why it's coming up a lot more now when the Ofcom stuff came into force 12 months ago..

grumbler

IMO, section 7.64 is not clear. The "new commitment period" cannot be more than 24 months, but nothing stops it from starting only when the old commitment ends.
E.g. I upgrade 3 months earlier. The existing commitment gets modified for the remaining months. The new commitment starts in 3 months.

Jon_01

grumbler wrote: »

IMO, section 7.64 is not clear. The "new commitment period" cannot be more than 24 months, but nothing stops it from starting only when the old commitment ends.
E.g. I upgrade 3 months earlier. The existing commitment gets modified for the remaining months. The new commitment starts in 3 months.

From memory (so I could be wrong!), certainly for Orange I don't think the system allows you to set a date for a new plan other than 'the next billing period'. So it could just be a systems limitation ?

simax

Jon_01 wrote: »

From memory (so I could be wrong!), certainly for Orange I don't think the system allows you to set a date for a new plan other than 'the next billing period'. So it could just be a systems limitation ?

It was purely a commercial decision - nothing more. Now if you are in the 45 day upgrade window you don't carry the time over.

gjchester

grumbler wrote: »

IMO, section 7.64 is not clear. The "new commitment period" cannot be more than 24 months, but nothing stops it from starting only when the old commitment ends.
E.g. I upgrade 3 months earlier. The existing commitment gets modified for the remaining months. The new commitment starts in 3 months.

Possilbly and I think EE thought that too. 7.67 -7.70 covers early upgrades and the spirit is that 24 is the limit even if the text is hard going to read and follow.

robbies_gal

didnt know anything about this until i logged into my husbands account-oh well he'll have to wait for his enw phone now

an acknowledgement of the change would have been nice