Lloyds TSB Denying PPI Existed!!

MUMZ2BEE

Has anyone ever had a problem with Lloyds TSB denying payment protection insurance on their mortgage!!??

Got a letter from them yesterday and they claim I didnt have PPI on my mortgage even though I have a copy of the Policy Schedule!!??

I think Lloyds are doing this as the claim is worth quite a lot of money!!

Apparently I've heard others have had the same problem as me as Lloyds don't want to pay out, even though they were wrong to sell the ppi due to an existing medical condition which would not have been covered.

dunstonh

Got a letter from them yesterday and they claim I didnt have PPI on my mortgage even though I have a copy of the Policy Schedule!!??

Doesnt mean you proceeded with it though.

I think Lloyds are doing this as the claim is worth quite a lot of money!!

unlikely. All it takes is for you to show it appearing each month on your current account statement and they dont have a leg to stand on. If it is an error then it is likely to be just that. Nothing more sinister. They are employing a lot of temp staff or using staff that are not used to dealing with complaints and data is not always readily available. In the case of MPPI, the bank may not even know if you had MPPI as it is a standalone product. With Lloyds, it could be an old LBIS sourced MPPI or a later C&G sourced one. It may have been arranged with the mortgage or later on. The paperwork could be in many different places and they cant find it.

If you give them the policy details and show them a copy of where it appears on your bank statements they will be able to identify which type you have and then source the documentation from there.

Apparently I've heard others have had the same problem as me as Lloyds don't want to pay out, even though they were wrong to sell the ppi due to an existing medical condition which would not have been covered.

Having a pre-existing condition in most cases does not invalidate the cover. It only prevents that condition or any condition arising from that from being covered. Its only in cases where the medical condition is severe enough to significantly remove the ability to claim in too many health conditions that it becomes an issue. e.g. if you have a back complaint prior to application then that is a pre-existing condition but would only stop claims on the back complaint. It would not stop unrelated claims and therefore a complaint against a pre-existing condition could be rejected quite fairly.

MUMZ2BEE

Cheers for the info.

It does clearly state on the policy schedule how much it is each month, and the date of when the first payment will be taken.

I will see if we can find any other paperwork i.e. old statements to see if this was either a sub account on the C & G Mortgage or if payment was taken from his current account.

My pre existing medical condition is an underactive thyroid and Gladstone Brookes told me this was a valid claim for misselling ppi!!

Thanks!!

davidh025c

Firstly, you don't need to go through gladstone brookes, you can do this all by yourself if you haven't signed a contract with them! You WILL save yourself a huge amount going it alone.

Lloyds initially said the same thing to me about PPI on a loan, all i did was send a statement to the PPI department after obtaining proof from the loans department. I would write to Lloyds mortgage department and ask them if you had PPI, if you can find it on a document, as dunstonh says they haven't got a leg to stand on regarding confirming if you had PPI or not. Whether it was mis-sold or not depends on all sorts of scenarios. There is a MPPI thread on the forum which may be better to answer any MPPI questions.

ppidisgrace

MUMZ2BEE wrote: »

Has anyone ever had a problem with Lloyds TSB denying payment protection insurance on their mortgage!!??

Got a letter from them yesterday and they claim I didnt have PPI on my mortgage even though I have a copy of the Policy Schedule!!??

I think Lloyds are doing this as the claim is worth quite a lot of money!!

Apparently I've heard others have had the same problem as me as Lloyds don't want to pay out, even though they were wrong to sell the ppi due to an existing medical condition which would not have been covered.

thanks for bringing this to everyones attention you cant trust the banks

ppidisgrace

davidh025c wrote: »

Firstly, you don't need to go through gladstone brookes, you can do this all by yourself if you haven't signed a contract with them! You WILL save yourself a huge amount going it alone.

Lloyds initially said the same thing to me about PPI on a loan, all i did was send a statement to the PPI department after obtaining proof from the loans department. I would write to Lloyds mortgage department and ask them if you had PPI, if you can find it on a document, as dunstonh says they haven't got a leg to stand on regarding confirming if you had PPI or not. Whether it was mis-sold or not depends on all sorts of scenarios. There is a MPPI thread on the forum which may be better to answer any MPPI questions.

shocking behavior from the banks telling people they didnt have ppi when they did, entirely disgusting, shame it wasnt raised with them at the summit

dunstonh

My pre existing medical condition is an underactive thyroid and Gladstone Brookes told me this was a valid claim for misselling ppi!!

Gladstone Brooks put a complaint in to a mortgage adviser I know telling him all the things he did wrong in selling MPPI. The letter included a number of things that did not happen or were not applicable. It made mention to the convesation where he was accused of saying a number of things which they said were wrong.

The mortgage adviser never sold MPPI and the person never had MPPI. The complaint generating company was just putting one in to see if they got lucky. Don't use a complaints company. They will tell you what you want to hear because they want commission if you get lucky.

underactive thyroid would only result in claims being rejected for that or any condition that arises from that. Nothing else.

It does clearly state on the policy schedule how much it is each month, and the date of when the first payment will be taken.

What about your bank statement? That is where it appears if you have paid it. Each and every month.

magpiecottage

MUMZ2BEE wrote: »

I will see if we can find any other paperwork i.e. old statements to see if this was either a sub account on the C & G Mortgage or if payment was taken from his current account.

That could explain the problem. C&G was run as a separate business. If you told them it was a Lloyds TSB mortgage and they looked at the Lloyds TSB records a C&G record would not turn up if it was on a separate system.

ppidisgrace wrote: »

you cant trust the banks

No - they really should know that when consumers say Lloyds they mean C&G.

ppidisgrace

magpiecottage wrote: »

That could explain the problem. C&G was run as a separate business. If you told them it was a Lloyds TSB mortgage and they looked at the Lloyds TSB records a C&G record would not turn up if it was on a separate system.

No - they really should know that when consumers say Lloyds they mean C&G.

off course its always the customers fault - i'm about people winning their claims and getting their money back, not your agenda of smashing people up and blaming them, people dont know exactly when c&g was run as a separate business , its because of people like you that people dont get the money back they deserve , your job is to reduce the number of claims down so you sit on here all day spouting negativity , this is a consumer forum helping people get their ppi out, why you even on here on the first place? out of interest

magpiecottage

ppidisgrace wrote: »

off course

You certainly are.

its always the customers fault

It's a misunderstanding, that's all. (You missed an apostrophe again btw).

i'm about people winning their claims and getting their money back

No you are about getting people part of their money back and keeping the rest for yourself.

not your agenda of

ensuring people receive all that they deserve.

my

job is to bring the number of

false

claims down

this is a consumer forum helping people get their ppi out, why you even on here on the first place? out of interest

Because there are lying scumbags out there who even have the audacity to come on here and ignore Client Specific Rule 12 on page 8 of the Conduct of Authorised Persons Rules 2007 issued by their regulator the Ministry of Justice and say they can get a better outcome for consumers when they cannot.

Because there are lying scumbags out there who will claim that the Ministry of Justice has said that they can ignore Client Specific Rule 12 on page 8 of the Conduct of Authorised Persons Rules 2007 which it has published.

Because there are lying scumbags out there who will make complaints about PPI policies which never existed.

Because there are lying scumbags out there who will relieve consumers of thousands of pounds of redress which those consumers could easily recover for themselves for the price of a couple of stamps

Because there are consumers who come to this forum wanting to know if they have genuine grounds for complaint and do not want their hopes falsely raised only to be dashed.

Because I know how to advise those consumers who have genuine grounds for complaint against financial firms to obtain 100%, not 70% or less, of the redress they deserve.

Because I can help those who have been missold the dubious services of those lying scumbags who have defied the Conduct of Authorised Persons Rules 2007 issued by their regulator, the Ministry of Justice.

Because, and this will be a totally alien concept to a money grabbing mercenary, because I would prefer that my clients did not have to deal with fraudulent complaints - even if that means I lose business.

Taking part in this forum is counterproductive to me business wise.

But I don't need to take your approach of making a list of spurious complaints against a business in the hope that one of the allegations is true. When I advise somebody on this forum (and others know I regularly do) it is because I have identified a specific issue. That is why I have today given specific guidance to Ruth78 on another thread rather than follow your example of simply telling them that the banks are all dreadful and they need to pay somebody (i.e. you) to sort them out.

That is because I have knowledge. It is because I have skill. It is because I have experience. It is because I have taken the time not only to gain the knowledge to be an IFA and a mortgage broker but also to assess a complaint on the basis of the evidence, rather than the ranting of an unqualified idiot who does not even realise that if his regulator has written a rule then it expects him to comply with it.

But because I look at the whole picture I treat complainants fairly. That is why yesterday I rejected every complaint point on two different complaints but upheld them because I had identified failings which the complainants had not.

But I admit that I have shortcomings. My handwriting is appalling!

And I don't suffer fools gladly. So, PPIDISGRACE, I have absolutely no time for you and you ilk. I respond to you purely to show you up for the fraud that you are.

Of course if you were to see the error of your ways I would change my views but you seem to have convinced yourself by your own lies so that is a hope that I sadly do not anticipate becoming a reality.

ppidisgrace

funny how you attempt to hijack a thread about lloyds lying to a customer they firstly ripped off now that they didnt have ppi when they did, you seem to have completely lost the plot lol , the lying and mis-selling has been done by banks, you admit you make a living from defending claims, i think you might need some time off or a holiday lol, this place is about people helping people, not you having a moan at anyone who wants to make a claim either with or without representation