T Mobile want to charge for PAC code

amf

My wife's contract with TM ends 23 May. Upgrade offers are poor so she phoned for her PAC code. She was told it will be £7.00 if issued now, free on 23 May. Monthly payment = £7.66 so I'm not sure that the £7 is connected to this - if so it would presumably be covered by the final month's bill, due tomorrow.

Now I know that if she uses the PAC before contract end that she still needs to pay up to 23 May, but to charge for the issue of a PAC now is something quite different.

Anyone have any experience of this?

grumbler

amf wrote: »

My wife's contract with TM ends 23 May. Upgrade offers are poor so she phoned for her PAC code. She was told it will be £7.00 if issued now, free on 23 May. Monthly payment = £7.66 so I'm not sure that the £7 is connected to this - if so it would presumably be covered by the final month's bill, due tomorrow.

Now I know that if she uses the PAC before contract end that she still needs to pay up to 23 May, but to charge for the issue of a PAC now is something quite different.

Why is it different?
Firstly, if she phones now she has to pay for the next 30 days, i.e. up to the 26th, not 23rd.
Secondly, providers are allowed to charge for PAC. However, they normally don't do this. In your case it is just the payment for the remaining 30 days as the bill covering this month has not been paid yet. I guess if the bill is due tomorrow it was issued in the middle of April and covers the billing month up to the middle of May, not May 23.

I think as soon as they receive the payment and provided that this payment covers all the days up to the last day of the 30 days notice period they will issue the code for free.

amf

grumbler wrote: »

I think as soon as they receive the payment and provided that this payment covers all the days up to the last day of the 30 days notice period they will issue the code for free.

Thanks for that. My concern was that they wanted the final bill plus the £7 - they just said £7 for the PAC if issued now. I'm hoping that you are right, but it would have helped if TM had been clearer.

My wife wants an S2 and the cheapest she's seen one is via a reseller - the network is TM. From what I've read she can't port her number TM--->TM, she needs to port to another network's PAYG and then to TM. How long does she need to stay with the PAYG network before porting back to TM? Are some networks better than others (Giffgaff maybe?) for letting you port out within days of porting in?

grumbler

Moving my number from T-Mobile to T-Mobile!