Billing Error - orange help

mikej90

9 months ago i signed up for a 24 month contract with orange through Phones 4 u.

i was originally offered:-
Sony ericsson X10 mini pro
900 minutes
500 text
250mb data
total of £40

after a about a 20 minute conversation i managed to get this deal;-

£200 cash (to buy out remainder of prev contract)
New sony ericsson xperia play
1200 minutes
unlimited text
500mb data
and £5 per month off my bill
so it came to £40 but with the £5 off, it should of came to £35 per month

:T:j:beer::dance:

However, for the 1st few month of the contract i was paying £40 which i thought i was just over on my data, but after the 9th month of paying £40+ i investigated the matter further, and found out i did not recieve the £5 monthly discount.:(

i have contacted Phones 4 u and they have confirmed that i have never recieved the discount...

my problem is, i feel like i have not been getting the deal i signed up for such a long period of time.

i would really like to know, is this valid ground to get my contract canceled free of charge or a free upgrade... as i see is, they failed to deliver a service that i agreed to and there for orange/phones4u are in breach of contract.

whats every1's thoughts on this matter?

mikej90

can any 1 help?

grumbler

mikej90 wrote: »

i would really like to know, is this valid ground to get my contract canceled free of charge or a free upgrade... as i see is, they failed to deliver a service that i agreed to and there for orange/phones4u are in breach of contract.

What service did they fail to deliver? If you can prove that p4u promised you the discount you have a right to demand from them either to sort this out with Orange or to pay you it as a lump sum.
And next time check your itemised bill instead of guessing. It's free online at Orange.