K800i handset repair with o2

JAYMARSH2005

May I suggest if you have to pay for repairs to your phones then you go to this place as it will beat any quote you have been given.

http://www.mobyrepairs.com/

MSE Member james-73 works with these people and comes highly reccomended by myself

Camp_Freddy

Mikesev wrote: »

This problem with the screen... did it turn white and now refuses to switch on?

Also, if you remove the battery cover, when you plug it in to the mains can you see some red LEDs by the IR?

If so it's a simple fault that you can easily repair yourself. This thread will tell you all: Here

No, the problem is that the screen is cracked. It goes from about a third of the way in at the very bottom of the screen to nearly the top of the screen. There is no activity at all on the screen and this seems to have made the rest of the phone fail. For example, if someone calls me, the phone doesn't take the incoming call and they are taken to my voicemail. The phone's dead.

stacey21 wrote: »

Did you sit on the phone at all? How did it break?

The phone was put into my jeans pocket (front, right) for a short car journey. There was nothing else in the pocket at that time, it wasn't sat on nor did I bump off anything that might have impacted the phone. Apart from the damage to the actual LCD screen (which is kind of internal), there's not a scratch on the phone.

How the actual damage was done is a mystery.

helen5 wrote: »

My sons phone has done the same if you look closely you can see a crack in the LCD screen (I think that's what its called) we were quoted £70 to fix it My son swears he has never misused the phone.

Yup. That's pretty much what happened to me. O2 have assumed that because it's physical damage, it must have resulted from misuse or bad treatment. In seven years of owning a mobile (all Nokias) and using them on a daily basis (with various trouser pockets being used as storage in transport), I've never yet had a phone take such physical damage.

This is what I'm using as my basis for my complaint: Consumerline.org

Thanks for all your help so far, guys and girls.

vegitto1987

take them to task..write both of them explaining the situation along with the paperwork i.e. copy of reciept and warranty.

and then wait.

Camp_Freddy

Yup, that's exactly what I'm doing. I'm just awaiting clarification on a few points from my local trading standards office and consumer groups before sending off the letters.

helen5_2

Does anybody know if it is very difficult to fit an LCD screen to a sony ericsson? Please
I have seen the screens for sale but I am worried we wont be able to fit it.

gaming_guy

helen5 wrote: »

Does anybody know if it is very difficult to fit an LCD screen to a sony ericsson? Please
I have seen the screens for sale but I am worried we wont be able to fit it.

ive swapped a few k700i's LCDs over. all i had to do was to take all the covers off, then lift the lcd up and release the clip and it should slide out. be warned, they are a bugg3r to get into the v. small slot

helen5_2

gaming_guy wrote: »

ive swapped a few k700i's LCDs over. all i had to do was to take all the covers off, then lift the lcd up and release the clip and it should slide out. be warned, they are a bugg3r to get into the v. small slot

Thankyou for that I think we will give it a go:beer:

Camp_Freddy

At last! resolution to my problem.

After all the stuff above, I got in contact with my local consumer advice centre where the representative in question agreed that I had a case (under the assumption that my tale of how the phone got broken was the truth, of course). The fact that the damage was physical shouldn't be an issue if the cause of the damage is within warranty and my argument all along was that the phone's durability was suspect and that falls within warranty.

The CAC wrote a letter on my behalf explaining the Sales of Goods act, explaining that I was looking for a repair under the terms of the warranty due to durability and if any investigation was to take place on the phone prior to a repair, then an engineer's report would be required.

The reply from O2 again stated that the phone was damaged outside of warranty (incorrectly quoted as a 12 month warranty), despite the fact that no-one at O2 had even looked at the phone. They repeated the earlier mantra of repairs costing up to £80.

The CAC sent a follow-up letter on my behalf, which was ignored. Then the CAC sent a final letter, this time I believed it repeated my original request for repair/investigation and added that if resolution wasn't acheived soon, we would have no choice but to take the case to the small claims court.

Today, I got a phone call from O2 who have offered me a replacement phone in order to draw a line under the case, which I've accepted. From the sounds of the guy on the phone, it still seemed to me that they (O2) were still going down the 'physical damage' route whereas I had always been claiming the 'durability' aspect of the warranty. We never met in the middle.

This has been a rather protracted issue, taking almost 2.5 months to be resolved. I hope that my experiences will help others in similar circumstances. If you have a local consumer advice center, use them!