Lost payments/contracts. Advice needed!!

Sjjay

Im a newbie so apologies if this is posted wrong!!
I have read a number of threads and noticed some very useful information by grumbler in particular and others, so i am just hoping someone can help me out here. I've got 10 months left to run on one of my many contracts with 3. The problems started when I was landed with a large broadband bill by going over limit and a phone bill over limit also. The phone was lost and even though I dispute it was my usage I settled, or so I thought both accounts. The phone was taken off DD due to an error at the bank. In consequence I made cheque and Internet payments for both accounts. The payment was processed no problem for the broadband acc't but they lost the payment I made for the phone. It was since found, after investigation by 3 it was credited to one of my other acc'ts!! This was fine and they allowed time to catch up. It has now happened again. In total they have lost £65 of my money to cover this contract. I have asked they lower the tariff given the phone is lost and they have lost my payments, to which they refused. I said to cancel the contract but they say it will cost me over £300 to cancel. Do I have any rights in this situation or am I just stuck with it. I'm sure 3 would be taking a stance if roles where reversed.Please help!!!:(

amiehall

You have no right to cancel because you've lost your phone. If you have another handset, you can request a replacement sim and continue to use your contract. This is much more cost effective than cancelling as, the money paid to 3 will be the same and you maintain the use of your minutes etc. rather than paying for literally nothing.

In terms of sorting out the payment maff up, I would write down what is owed, what you have been billed for, how you've tried to pay them and how you want to pay them now clearly in a letter and post it to them. I'm sure their customer care team will resolve the issue for you better than trying to explain over and over on the phone.