Lloyds TSB raise your credit limit then your interest rate!

giblet10

YorkshireBoy wrote: »

Maybe OP's salary used to be paid into a LTSB current account and they've noticed it's stopped and been replaced with a one-off redundancy payment credit?

But, and I suspect this is the real reason, LTSB (along with all banks) take a monthly feed from the CRAs which includes indebtedness data*. I suspect OP has been racking up spend on their cards during the period of unemployment and this has been reported to LTSB via the aforementioned monthly feed, along with the late payments and overlimit breaches.

* This 'indebtedness' data (and, especially, potential indebtedness data, in the form of credit limits held elsewhere) is the reason LTSB won't extend me a guaranteed credit card at the moment (according to a branch advisor when we were looking at my profile...which is 1D, which I was told means excellent customer but only good enough for 4th best APR rate).

Ahhh, now I see why this happened to OP..I'd be well miffed if my 'financial situation' was regarded as declining if I suddenly stopped paying monthly salary in - which is reassuring to me as I don't use my salary bank for anything other than that..my credit cards and savings are elsewhere..

That CAIS feed is probably what's done it..

sharpy2010

pepsimiddleton wrote: »

I have just called them and blasted the poor guy on the phone.

Then you are an idiot. It wasn't his fault that the underwriters at the bank decided to increase your APR.

You've screamed at him for something he is totally blameless in relation to.

burnleymik

sharpy2010 wrote: »

Then you are an idiot. It wasn't his fault that the underwriters at the bank decided to increase your APR.

You've screamed at him for something he is totally blameless in relation to.

He is still the customers' first point of contact and is representing the company that OP has the issue with. There is zero chance OP could speak to the actual invidual who helped make the decision.

I have to admit the rate jacking is getting more common. At a time when the financial situations of most families is becoming tighter and people have less disposable income to actually pay off their debts, putting them into a worse situation seems irresponsible of the credit card companies.

FWIW they have just rate jacked me too, but I am fortunate to be in a position where I could clear the balance and refuse to use the card again out of principle.

sharpy2010

burnleymik wrote: »

He is still the customers' first point of contact and is representing the company that OP has the issue with. There is zero chance OP could speak to the actual invidual who helped make the decision.

To give a somewhat ridiculous example of this, lets say I go into a newsagents shop and buy a daily paper. I don't like the content of it, so I go and scream about how crap it is and how I've wasted my money to the newsagent, badly upsetting him in the process.

He didn't write the news, he merely brought me it. Why would I shout at him? Its not his fault I didn't like what was in the paper.

Same in the example above.

burnleymik

I disagree, that is a poor analogy. You would never complain to a newsagent about the content of a newspaper, where as I 'assume' the OP contacted the telephone number on the correspondance, which put you through to a customer service representative of the actual company (not a third party), who you have the issue with.

That customer service representative is paid directly by that company to represent them in correspondance with it's customers. If a customer is angry/frustrated then they are the first point of contact.

opinions4u

burnleymik wrote: »

I disagree, that is a poor analogy. You would never complain to a newsagent about the content of a newspaper, where as I 'assume' the OP contacted the telephone number on the correspondance, which put you through to a customer service representative of the actual company (not a third party), who you have the issue with.

That customer service representative is paid directly by that company to represent them in correspondance with it's customers. If a customer is angry/frustrated then they are the first point of contact.

But there is absolutely no point whatsoever in "blasting" an individual in a call centre who did not make the decision.

It's possible to express frustration, anger or dissatisfaction without "blasting" somebody down the telephone.

Rupert_Bear

burnleymik wrote: »

I

That customer service representative is paid directly by that company to represent them in correspondance with it's customers. If a customer is angry/frustrated then they are the first point of contact.

Yes but not there to take rudeness from their customers.

dzug1

burnleymik wrote: »

I disagree, that is a poor analogy. You would never complain to a newsagent about the content of a newspaper,

Yes, it's a poor analogy - but it could easily be made into a better (though still not perfect) one. You don't scream and shout at the newsagent because the price of the paper has increased

Or maybe you do:D

Maestro.

burnleymik wrote: »

I disagree, that is a poor analogy. You would never complain to a newsagent about the content of a newspaper, where as I 'assume' the OP contacted the telephone number on the correspondance, which put you through to a customer service representative of the actual company (not a third party), who you have the issue with.

That customer service representative is paid directly by that company to represent them in correspondance with it's customers. If a customer is angry/frustrated then they are the first point of contact.

I'm guessing you've never done front line IT support or worked as a CS rep (to name two of the worst examples), then. You'd soon change your tune if you had!

burnleymik

Maestro. wrote: »

I'm guessing you've never done front line IT support or worked as a CS rep (to name two of the worst examples), then. You'd soon change your tune if you had!

I have been involved in Customer Support in the past. I always understood never to take it personally if a customer was angry because they were not angry at me personally, rather with the company I represented.

No idea what frontline IT support has to do with this, has no bearing on OP's situation?

FWIW I wasn't condoning shouting and screaming at any CS representative. My point was to the guy who said that the customer service person has nothing to do with what had happened. He did, he was the customer point of contact and is paid to represent the company and their decisions.