T-Mobile refused me a contract

robertconstable

T-Mobile did this to me despite me having an 'EXCELLENT' credit rating so I complained and have just received a £40 compensation/apology cheque. I have since taken out a new 3Mobile contract so they have lost in all possible ways.
Complain to:
Richard Moat - Managing Director
T-Mobile UK
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9BW
T-Mobiles credit department were not even competent enough to answer a direct question so they are a waste of time.

gjchester

robertconstable wrote: »

T-Mobile did this to me despite me having an 'EXCELLENT' credit rating so I complained and have just received a £40 compensation/apology cheque. I have since taken out a new 3Mobile contract so they have lost in all possible ways.
Complain to:
Richard Moat - Managing Director
T-Mobile UK
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9BW
T-Mobiles credit department were not even competent enough to answer a direct question so they are a waste of time.

I'm glad you got something out of it but no-one has a right to be accepted. Any company can choose not to take your business if they wish.

Your Excellent rating sounds like its from a credit score type of program. No other company uses them, the credit reference agencies supply any potential company your credit history of how well you payed on contracts (ie on time, not in areeds or if in arreqrs how long for and so on) NOT a score or rating and then each company will score you on an internal rating based on your history that you will never see.

The ratings and any score are from the credit companies to help you manage and improve your credit score but mean nothing to any other company.

wantmemoney

robertconstable wrote:

T-Mobile did this to me despite me having an 'EXCELLENT' credit rating so I complained and have just received a £40 compensation/apology cheque.

gjchester wrote:

I'm glad you got something out of it but no-one has a right to be accepted. Any company can choose not to take your business if they wish.

T-Mobile supply communications services under licence from the UK Government on behalf of the public.

The communications Network is owned by the public and every member of the public is entitled by UK Law to have uninterrupted access to that service.

Network Operators like T-Mobile who obtained public licence and agreed to supply communications services to the public cannot refuse members of the public access to the public communication Network purely on their personal economic reasons.

Companies that supply public utilities under licence(energy,water,etc) are absolutely not allowed to 'cherry pick'.

grumbler

wantmemoney wrote: »

...
The communications Network is owned by the public and every member of the public is entitled by UK Law to have uninterrupted access to that service..

What 'Law'?

Network Operators like T-Mobile who obtained public licence and agreed to supply communications services to the public cannot refuse members of the public access to the public communication Network purely on their personal economic reasons.

Prove this.

Companies that supply public utilities under licence(energy,water,etc) are absolutely not allowed to 'cherry pick'

Don't know about energy and water, but surely this 'etc' doesn't cover all services. Banks provide public services and can 'cherry pick'.

And anyone wanting to get a service from T-mobile can get this service on PAYG basis. All companies, including water and energy, have no obligations to provide services on credit.

visidigi

wantmemoney wrote: »

T-Mobile supply communications services under licence from the UK Government on behalf of the public.

They are given access to the Spectrum to allow them to provide a service, what service they provide is their choice.

wantmemoney wrote: »

The communications Network is owned by the public

No its not, the network is owned by the service provider who buys, installs, runs and maintains the equipment, the government sells nothing more than a license to use a part of the communication spectrum.

wantmemoney wrote: »

and every member of the public is entitled by UK Law to have uninterrupted access to that service.

Ummm, in anycase...they haven't been denied any service, they have been denied T-mobile's contracted service - there are other providers the OP could reach out to who may provide a contracted service on the same communication license spectrum (GSM network) and worse case scenario T-Mobile would provide the OP with PAYG services.

wantmemoney wrote: »

Network Operators like T-Mobile who obtained public licence and agreed to supply communications services to the public cannot refuse members of the public access to the public communication Network purely on their personal economic reasons.

Absolute garbage. There is no way on earth companies have an obligation to provide a contracted service with contract payment terms to all despite the risks, next you'll be telling us all that as the government has a stake in the banks that they have to provide mortgages to all, even when you are unemployed. :mad::mad:

wantmemoney wrote: »

Companies that supply public utilities under licence(energy,water,etc) are absolutely not allowed to 'cherry pick'.

Where one provider exists in an area, such as water, they are not allowed to cherry pick the people they provide a service to, but they ARE allowed to mitigate risk by enforcing that user onto a payment plan or payment structure that ensures the service provider is not extensively exposed to the risk.

The same applies to mobile companies, the OP was denied a contract, T-Mobile wouldn't deny they PAYG.

So your point is, well, pointless.

macman

So it appears that a contract mobile phone service is now a human right?

wantmemoney

gjchester wrote:

Any company can choose not to take your business if they wish.

T-Mobile supply communications services under licence from the UK Government on behalf of the public.

The communications Network is owned by the public and every member of the public is entitled by UK Law to have uninterrupted access to that service.

Network Operators like T-Mobile who obtained public licence and agreed to supply communications services to the public cannot refuse members of the public access to the public communication Network purely on their personal economic reasons.

Companies that supply public utilities under licence(energy,water,etc) are absolutely not allowed to 'cherry pick'.

well to be fair if anybody can see where I mentioned rights to 'contract' phones.
I was simply pointing out that T-Mobile is a public utility and cannot be simply compared to 'any company'.

If you people don't know the difference between a private company like Tesco and a publicly licenced utilities like a water companies and communications companies that have an obligation to supply a minimum service then I don't know what to say.

macman

It is not a 'public utility'. It's a wholly private company that happens to have bid for and obtained a telecommunications licence issued by the state in order to carry out it's business.
Every UK bank has to have a banking licence issued by the state-that doesn't make every bank a 'public utility'!

Fifer

macman wrote: »

So it appears that a contract mobile phone service is now a human right?

With unlimited internet. And a pony.

visidigi

wantmemoney wrote: »

well to be fair if anybody can see where I mentioned rights to 'contract' phones.
I was simply pointing out that T-Mobile is a public utility and cannot be simply compared to 'any company'.

Oh dear...

wantmemoney wrote: »

If you people don't know the difference between a private company like Tesco and a publicly licenced utilities like a water companies and communications companies that have an obligation to supply a minimum service then I don't know what to say.

Me neither, the irony is you're completely wrong.

wantmemoney

May be I should have referred to them as publicaly licenced Network Operators......and those Networks I assure you are owned by the public.......