BT Infinity 2 deals / any good?

AMO

Hi all,

We're about to move from a standard ADSL area to one that offers BT Infinity 2.

Do people think its worth going for the Infinity packages?

If we move, I tend to prefer to stick with the main BT supplier first incase there are problems with the line. TalkTalk etc will recharge any problems to you if there are faults. BT does nowadays too, but only in extreme circumstances.

Also, anyone know of any deals going? We're also possibly interested in the BT Vision TV package.

Finally, on the BT websites they seem to indicate new customers get the new BT Infinity 2 where you would otherwise get BT Infinity 1 but some of the packages still show up to 38Mbps. A bit confusing to me as these should show twice the speed right?

Thanks.

macman

AMO wrote: »

Hi all,

We're about to move from a standard ADSL area to one that offers BT Infinity 2.

Do people think its worth going for the Infinity packages?

If we move, I tend to prefer to stick with the main BT supplier first incase there are problems with the line. TalkTalk etc will recharge any problems to you if there are faults. BT does nowadays too, but only in extreme circumstances.

Also, anyone know of any deals going? We're also possibly interested in the BT Vision TV package.

Finally, on the BT websites they seem to indicate new customers get the new BT Infinity 2 where you would otherwise get BT Infinity 1 but some of the packages still show up to 38Mbps. A bit confusing to me as these should show twice the speed right?

Thanks.

This is completely untrue. The same BT Openreach engineer will attend regardless of who your provider is, TT or BT Retail. If the fault is on your equipment or internal wiring then the call out is chargeable by OR-it makes no difference whom your ISP is, they will recharge it to you.
It takes 5 minutes to do a simple test from the BT master socket to establish if the fault is internal or not. If not, you can report a fault knowing that it will not be chargeable.
I'd start by looking at any other FTTC providers on your cabinet via a samknows exchange search, Sky and Plusnet being the obvious ones. The latter will give you exactly the same service over the same equipment as BT-but cheaper. Sky may or may not be available yet.
BT Vision-oh dear...

DragonQ

I've had BT Infinity Option 2 since September. I think it's only gone down once in that time and a simple modem reboot fixed that. One thing I will say is BT's DNS servers kinda suck so I'd advise using OpenDNS instead (free).

I was on an 18 month contract (expired March 2013) but a few days ago I upgraded from 40/10 Mbps to 80/20 Mbps for free, in exchange for starting a new 12 month contract (expires April 2013). Seems like a pretty good deal to me!

I pay £25pm for unlimited 80/20 Mbps broadband and unlimited Evening & Weekend calls. Include the paid-in-advance line rental and it works out as £35pm.

Regarding BT Vision, I thought about it but they don't even have Freeview HD channels (and their boxes don't support DVB-T2 so they won't be rolling it out any time soon). I went for Freesat+ HD and Freeview+ HD instead (one-off payment, no contract or monthly fee).

almillar

I think DragonQ meant BT VISION rather than INFINITY in their last para. Can be quite confusing being told that the Vision box can do HD, but then finding out that it's only downloaded stuff that's HD, not the freeview part.

hareng

If you have a look on the BT forum theres hundreds that get less speed than they did before. Considering its not been released two weeks as yet.

Being honest i did 'have' to sign up 7 days ago just to get an install date- shocking. Not given my MAC yet and about to pull out.
All prices quoted are the introductory ones ie for me £39.50 p/m going up to £45 odd.
Although clever salesmanship purely to get you on board, my beefs the non existent aftersales service which you WILL need. At best it seems a simple task by a decent provider that could sort in a few hours, they take at least 10 days. Read between the lines, check for yourself on bt forum.

As regards using BT for the line etc, i makes no difference, BT still come out to repair and do the install of the FTTC service. Incidentally thats their 'brand' name for FTTC of which theres at least 12 other providers.

I would go with Sky but cant get it as their equipment is not implemented. However been on FTTC for 13 months, now on a rolling contract free to go after 30 days.

DragonQ

almillar wrote: »

I think DragonQ meant BT VISION rather than INFINITY in their last para. Can be quite confusing being told that the Vision box can do HD, but then finding out that it's only downloaded stuff that's HD, not the freeview part.

Whoops, yep. Corrected.

Got my 80/20 Mbps upgrade this morning. I'm getting 79.7 Mbps download (after them predicting it'd be 64 Mbps) . The upload could be better but I assume it'll take a few days to fully settle down.

hareng

Dragon, honest response please i have today to decide.
Have you had much downtime or any problems since first 40/10 install?
Its the lack of customer support that turning me off, i can live with the other problems.