Best customer service?

Hazzanet

I have to say that CS from banks I find is much of a muchness. Over the years, I've banked with LTSB, Barclays, HSBC, Nationwide, Smile/Co-op amongst others. Out of all of them, Smile/Co-op have been the best although I will agree with Copperplate in that service has slipped somewhat lately, and there was a period of 6 months where I moved my business elsewhere as they had really annoyed me.

What I would say for Smile/Co-op is that their service is good, but they aren't always 100% at following through on promises that they make.

Hazza

rainbow12

There's something to be said for stashing your money under the floorboards! At least there wouldnt be the hassle of incompetent / rude people.
I think there should be a revolution in this country - I dont know anyne who is happy about the level of service and the general malaise and incompetence.
Maybe Martin can start the revolution!

techno_geek

rainbow12 wrote:

There's something to be said for stashing your money under the floorboards! At least there wouldnt be the hassle of incompetent / rude people.
I think there should be a revolution in this country - I dont know anyne who is happy about the level of service and the general malaise and incompetence.
Maybe Martin can start the revolution!

How much interest do floorboards pay? I hope it's more than IceSave!

dazed

I have found Yorkshire bank a breath of fresh air since we have been with them. The opening of the account (yes you have to go into the branch) is one of the nicest Bank experiences I have had. A cup of tea and a chat and to see what OUR needs were. 15 minutes later I walked out with the account number and sort code. Also a Card of the personal banker who said we should call her if we had any problems at all!

The cards arrived 3 days after and I received a call the next day asking if I had received them and if everything was ok. I was never asked to be sold anything but I did state the name of the girl that opened the account and spoke to a manger who said she would see that the girl got a commendation.

2 days later I received a call from my 'personal' banker to say thanks for saying she was helpful as some people only call in to complain! Surprise surprise!

Everything is done when they say (mostly its quicker) but they always meet my expectations and most importantly they have my FULL trust. Something that is very hard to say about most banks!

s1h

Agreed Dazed also just opened up account with them couple of weeks ago, cards came in 3 or 4 days pin the next day. Great service. Phoned up to register for internet banking and telephone banking on Thursday night, the log in details came in the post saturday morning.

SparciaM

I would say that FD has the best phone customer service, but I absolutely hate their online banking - IMO - is crap to use, understand and get what u need quickly.

Whereas smile has extremly good cutomer service (they're going through a company re-vamp and I'm guessing this is disturbing what is going to come of it), but their website - IMO - is the best website I've ever used, easy to understand u get to see all secure messages sent and received and is just brilliant.

Halifax have the best CC online site I've ever used. I moved to FD and then switched back as I just couldn't get a hang of their online site and as I never phone my bank, online is the thing that seals a deal in the end. So i'll be staying with smile for the moment!

japitts

Sorry to jump on this thread so late, but another recommendation from this corner for First Direct...

Jarlawuk

Been with the following banks
Halifax
HSBC
First Direct (part of HSBC)
Cahoot
Barclays
Nationwide (building society)
Alliance & Leicester
Co-op
Lloyds TSB

Out of them all I've found First Direct to be by far the best.