Where do I stand????????

bellboy_2

I need help people!
I bought a brand new Aprilia Sportcity Cube 125cc scooter on the 10/04/2012 (12 days ago), as soon as I rode the scooter away I noticed the speedo was not working - I immediately phone the dealer and he asked me to bring the scooter back the next day. The dealer had the scooter all day but failed to fix the fault, he explained that he needed to speak to Piaggio regarding the fault. I'm due to return the scooter this Tuesday 24/04. I bought the scooter using 2x Credit Cards ( £2000 on one £1000 on the other). I have independently scourced information on the fault and researched technical data (wiring data) and the info says that there is two components that give the the speedo reading - the speed sensor and the dash/tachometer, so in my eyes the two parts they checked 1 must be at fault? To which they said were checked and working correctly - but they have agreed that there is a fault. Without boring you all I need to know the following:

What rights have I at the moment?
What am I legally eligible for if the speedo isn't fixed?

Someone help please I have read the Section 75 Consumer Credit Act but I am unsure when or if I can claim!!!! I love the bike but am I due a new bike.

Argggghhhhh........

thenudeone

s75 doesn't give you any extra rights, it just allows you to exercise your existing consumer or legal take rights against the card company instead of the retailer.

So read here http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange so that you are confident in your rights, then decide what you want as an outcome, in line with those rights, and ask the retailer for that. You may have to write a recorded delivery letter to get your request taken seriously, which will also provide good evidence that you have tried to sort the matter out, if you need to get legal.

bellboy_2

thenudeone Thankyou for your reply, I will read the link.I just needed info if anyone had been in the same predicament, if the faulty speedometer is not rectified do you think I would be in the right to ask for a new working bike? Seeing as they have exhausted all avenues in rectification..
Once again I appreciate your time spent.

Notmyrealname

bellboy wrote: »

thenudeone Thankyou for your reply, I will read the link.I just needed info if anyone had been in the same predicament, if the faulty speedometer is not rectified do you think I would be in the right to ask for a new working bike? Seeing as they have exhausted all avenues in rectification..
Once again I appreciate your time spent.

How do you work out they've exhausted all avenues in rectification when they haven't even phone Piaggio?

Its all well and good Googling something but if you don't actually have a clue in the first place it can make you look a fool if you try to come across as expert in something you know nothing about. In this your searching with Google or whatever you used makes you think that the fault can only be in the sensor or the speedo when that is not the case. It can be the gear that turns the speedo sensor in the gearbox, a wiring loom fault or if the sensor feeds the ECU which in turn feeds the speedo, a fault in the ECU.

People who search for stuff online and then present it as fact when they have absolutely no mechanical or electronic knowledge are a garage's nightmare because they're usually wrong but refuse to believe it because "they read it on the internet".

bellboy_2

Hi notmyrealname,

I understand your point but I have traced the wiring using the aprilia technical data diagram and in the circuit is 3 components: PWM (pulse width modulation) speed sensor to a multi connector then straight to the Instrument Cluster. When the dealer checked it out first time they said they belled all the wiring to ensure feed, swapped the S/sensor and the Instrument cluster from a working bike to mine, road tested and still it didn't work. There is no other components in the circuit on the diagram so either the dealer hasn't done what he has said or the diagram is wrong. This is my frustration! The reason I have posted this is for myself to be covered when and if the bike isn't fixed upon its return on Tuesday.

I appreciate your valid points.

Rover_Driver

PWM is not a component, it is Pulse Width Modulation - the power is passed between the components in puses created by the sensor and the length and/or gap between the pulses varies which the meter decodes as speed.

mikey72

bellboy wrote: »

Hi notmyrealname,

I understand your point but I have traced the wiring using the aprilia technical data diagram and in the circuit is 3 components: PWM (pulse width modulation) speed sensor to a multi connector then straight to the Instrument Cluster. When the dealer checked it out first time they said they belled all the wiring to ensure feed, swapped the S/sensor and the Instrument cluster from a working bike to mine, road tested and still it didn't work. There is no other components in the circuit on the diagram so either the dealer hasn't done what he has said or the diagram is wrong. This is my frustration! The reason I have posted this is for myself to be covered when and if the bike isn't fixed upon its return on Tuesday.

I appreciate your valid points.

Did the part he took off yours work on the other bike? If they did, it's the loom or the connector, and they need to also check the pulse from the sensor to the cluster.

Notmyrealname

bellboy wrote: »

Hi notmyrealname,

I understand your point but I have traced the wiring using the aprilia technical data diagram and in the circuit is 3 components: PWM (pulse width modulation) speed sensor to a multi connector then straight to the Instrument Cluster.

Congratulations. Now what drives the speedo sender? Component 4. The one not on the data diagram which is probably going to be a sender drive gear inside the gearbox. Or the ring gear if it uses a magnetic or optical sensor on the wheel.

You obviously didn't understand the point being made by continuing to demonstrate you can read but don't know sufficient enough to know what you should actually be reading in addition to what you have been which would have given you the complete picture instead of the 50% you currently have.

mikey72

Notmyrealname wrote: »

Congratulations. Now what drives the speedo sender? Component 4. The one not on the data diagram which is probably going to be a sender drive gear inside the gearbox. Or the ring gear if it uses a magnetic or optical sensor on the wheel.

You obviously didn't understand the point being made by continuing to demonstrate you can read but don't know sufficient enough to know what you should actually be reading in addition to what you have been which would have given you the complete picture instead of the 50% you currently have.

Hmm. You don't know what drives the sensor on a sportcube, or what type of pickup do you? It's not rocket science here.

neilmcl

Enough guys. The fact of the matter is simple, OP you must give the dealer reasonable to time to rectify the fault, if they can't then you'll be entitled to a replacement, if that's what you want or a full refund given that you brought the fault to their attention shortly after you collected the scooter.

mikey72

What's a reasonable time though? It's a very basic setup, if the parts they replaced worked on the other bike, it's a fault on the bike, possibly it's a loom fault, so it should be repairable, but if they can't find it and admit it, the bike should be replaced asap.