One year guarantee rights?

sonnypon

i am also sure that there is something written into the Sales of Goods Act about, if the fault occurred within the first six months of the sale then that would be seen as the goods being faulty.

If in any doubt I would call Consumer Direct who will be able to give you clear and impartial advice on the matter.

I know by experience that the PCWorld/Dixons group have had to be told by consumer advice before what their responsibilities are in order to get the outcome required to resolve the matter. Sometimes this can be down to poor staff knowledge or just complete ignorance of the law and 'ignorance of the law is no excuse'.

Hope you get it sorted.

wealdroam

sonnypon wrote: »

i am also sure that there is something written into the Sales of Goods Act about, if the fault occurred within the first six months of the sale then that would be seen as the goods being faulty.

What is written in the Sale of Goods Act is this...

(3)For the purposes of subsection (1)(b) above goods which do not conform to the contract of sale at any time within the period of six months starting with the date on which the goods were delivered to the buyer must be taken not to have so conformed at that date.

In other words, a fault that appears in the first six months following the sale can be assumed to have been present at the point of sale.
It is for the seller to prove otherwise.

MSE's Consumer Rights article sums it up like this...

When goods are faulty, if you return them within six months then it's up to the shop to prove they weren't faulty when you bought them. After this, the 'burden of proof' shifts and it's up to you to prove they were faulty when you bought them.

CoolHotCold

You said you phoned them, and they replied that it had to go back to samsung.

Did they directly refuse to deal with the item, or just say it goes back to samsung?.
None of your posts actually state if you asked them if they would deal with it.

The law is fair, it makes the retailer responcible for up to 6 years after discovery of a fault (certian locations) and the retailer can resolve a problem in whatever cost effective method is applicable (otherwise the price of products will rise for retailers to cover the costs of constant replacements).

You can get a replacement or refund within a short period of time after the sale (usually a month) and after that you accept the item, it can still develop a fault after this period of time, and this is when it becomes whats most cost efficient to the retailers.

Also, regardless of if you contact Samsung yourself, or take it into a KnowHow bar, it still goes to exactly the same place.


Currys/PcWorld are not washing their hands, they will arrange a repair, it just seems you are not happy with how they deal with their obligations to the SoGA, you can feed this back to letusknow@knowhow.com

JS477

If it's six months then Schrodie is still with in the law or does it have to be to the exact date on the receipt?

Even so it does seem that there are few opportunities for a consumer to get a replacement straight out for goods that are faulty even within the first year!!

It would seem the retailers lobbied the government hard to get such a short time scale to receive a replacement.

schrodie

CoolHotCold wrote: »

You said you phoned them, and they replied that it had to go back to samsung.

Did they directly refuse to deal with the item, or just say it goes back to samsung?.
None of your posts actually state if you asked them if they would deal with it.

When I rang the number on the Curry's/PC World receipt and explained the problem they (the customer services department) said that I would have to contact Samsung (they even offered me their number) and arrange a repair. Their reason was that it was a manufacturer's problem and so Samsung would have to deal with it.

What I'm a tad irked at is Curry's appear to be washing their hands of the matter even though it was from them I bought the Tab.

wealdroam

JS477 wrote: »

If it's six months then Schrodie is still with in the law or does it have to be to the exact date on the receipt?

It's six months from the date of delivery, so if collected from a shop then that is the starting date.

JS477 wrote: »

It would seem the retailers lobbied the government hard to get such a short time scale to receive a replacement.

Have you anything to support that?

vyle

Just an extra thing to point out:

If the warranty says you need a receipt, to invoke the warranty, you need the receipt. If the warranty said, "no exchange until you'd danced nude on the moon," then that would still stand, too.

If, however, you're pursuing your consumer rights, that's something else altogether. You're confusing two very different things.

JS477

wealdroam wrote: »

Have you anything to support that?

The actual law itself!!

JS477

vyle wrote: »

Just an extra thing to point out:

If the warranty says you need a receipt, to invoke the warranty, you need the receipt. If the warranty said, "no exchange until you'd danced nude on the moon," then that would still stand, too.

I think you could argue successfully that that clause was a tad unreasonable and therefore unenforcable!

CurrysPCWorld_company_representative

CoolHotCold wrote: »

you can feed this back to [EMAIL="letusknow@knowhow.com"]letusknow@knowhow.com[/EMAIL]

Hi Schrodie,

Thanks for taking the time to post your query. Sorry to read that you are having an issue with your Samsung product.

If you would like to email me at the address that CoolHotCold has posted up (also in my bio) and include the date of purchase, branch number and your receipt number. I will then be able to look on our system and advise if there are any alternative options available to you.

All the best,

Paul
The KNOWHOW Team.