One year guarantee rights?

schrodie

If an item bought from a shop is still under its one year guarantee and it develops a fault (not caused by the user) can you take it back to the shop where you bought it from and ask for a replacement or do you have to do as the shop says and send it away for repair and only if it isn't repairable will they you then give you a replacement?

In other words do I have to accept a repair or can I request a replacement?

Thanks

baza52

Its the retailers choice.

cajef

The shop is correct.

http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/Yourconsumerrightswhenbuyinggoodsandservices/DG_194650

arcon5

Who offers the guarantee, the retailer or the manufacturer? And what are the terms of the guarantee?

schrodie

OK thanks.

So where it says on the above link.

Faulty items and your consumer rights
Any item you buy from a trader (eg shop or online shop) must be:
of satisfactory quality
fit for purpose
as described.

If it isn’t, the item is faulty and you can usually get one of the following:
repair
replacement
refund.

So it's a repair first then if that doesn't work then you have the right to a replacement or a refund?

Are their any instances where you can just claim a replacement or do you have to do what the trader tells you?

schrodie

arcon5 wrote: »

Who offers the guarantee, the retailer or the manufacturer? And what are the terms of the guarantee?

I was told by the store to keep hold of the receipt as that was my guarantee if anything went wrong with the product in the first year.

arcon5

schrodie wrote: »

OK thanks.

So where it says on the above link.

Faulty items and your consumer rights
Any item you buy from a trader (eg shop or online shop) must be:
of satisfactory quality
fit for purpose
as described.

If it isn’t, the item is faulty and you can usually get one of the following:
repair
replacement
refund.

So it's a repair first then if that doesn't work then you have the right to a replacement or a refund?

Are their any instances where you can just claim a replacement or do you have to do what the trader tells you?

The above simply states the options available, they are not in any particular order.

The law states you can request a particular remedy, however the retailer can reject that remedy if the cost is disproportionate to other options. So effectively, the retailer chooses the cheapest remedy - usually a repair.

schrodie

arcon5 wrote: »

The above simply states the options available, they are not in any particular order.

The law states you can request a particular remedy, however the retailer can reject that remedy if the cost is disproportionate to other options. So effectively, the retailer chooses the cheapest remedy - usually a repair.

Thanks again. So you can only get a replacement if the repair cost is greater the the cost of a replacement or refund.

What if the retailer doesn't bear the cost of the repair and it's the manufacturer of the product that bears the cost?

Also does buying the product on a credit card afford more rights?

Valli

schrodie wrote: »

So you can only get a replacement if the repair cost is greater the the cost of a replacement or refund.

What if the retailer doesn't bear the cost of the repair and it's the manufacturer of the product that bears the cost?

Also does buying the product on a credit card afford more rights?

It depends what the retailer decides to offer you and varies from retailer to retailer. If it's the cheapest option for the retailer you may well be offered a repair.

Your contract is with the retailer; so it's up to the retailer to sort.

Yes.

(Your questions and my answers colour-coded)

schrodie

Valli wrote: »

It depends what the retailer decides to offer you and varies from retailer to retailer. If it's the cheapest option for the retailer you may well be offered a repair.

Your contract is with the retailer; so it's up to the retailer to sort.

Yes.

(Your questions and my answers colour-coded)

All they've said to me is send it back to the manufacturer as it's a manufacture's fault.

I don't suppose you know what extra rights are afforded by using a credit card?

bris

schrodie wrote: »

Also does buying the product on a credit card afford more rights?

Only if the retailer fails to deal with the problem.
I.e the retailer is willing to repair the item then the CC co would not get involved, and would not allow you to ask for a replacement, as the retailer is offering fair remedy.

If the retailer refuses to do anything, then the CC become equally liable.